Enkay answered all my questions promptly and my rug was exactly as described

Rug and pad are incredible!!! shipping experience was poor. I was contacted the day prior to delivery (Thursday) and the woman said they already loaded the truck for the day and that it would have to be delivered on Monday but that she would call me on Saturday to confirm. Well, Friday arrived and unexpectedly the driver showed up around noon. He said we had to offload it ourselves. We were surprised by this because nobody notified us - and with the higher price tag of this rug, we shouldn’t have to haul it from the truck into our home. Just seemed a bit strange. Thankfully my husband was home and we managed to offload it ourselves but that 10 x 14 rug was HEAVY! It was not easy to unload and that was not a nice experience for us. Other than that, we love our rug and would purchase from Enkay again, but we hope we would have a better shipping experience next time.

Arrives sooner than expected in perfect condition. Delivery driver called a few days ahead of time and then 30 minutes before delivery.

Great service great product, wish I new what size I really needed might save up for a second bigger rug for my living room space

Shipping quick!!!

Excellent customer service. I’ve been looking at different rug samples for the last month or so. I think I’ve finally ate a decision and will be ordering soon.

I ordered a rug I didn't need. Customer service immediately issued a FED EX tag for me and took care of everything. they came to my door and picked it up! GREAT customer service.

Rug arrived very quickly !

I will recommend you highly!

Great

Enkay one of the better companies i order from. They ship quickly and not only do they come wrapped in a plastic bag but then placed inside a duck cloth bag with a strap, then placed inside box. They even include an incense stick with ur order, what’s not to like about them? Oh and did i mention easy to return if u r not satisfied.

amazing service and quality

Service and quality 5 star

Fast shipping

My new favorite rug company

Very fast delivery too

Love your product and packaging. Very well done.