I was pleasantly surprised with the rapid response time and genuine interest to help.

You guys are awesome. Fine products and amazing support. Thank you!

The Eley watering products are fabulous and they provide great service when needed. You DO get what you pay for.

Excellent service. There was an issue with the delivery service provider and you rectified the situation immediately. Many thanks.

Fast and convenient customer services. Not only do you stand behind your product, you do so while providing excellent customer service. Thank you. This is the reason I have been using your products exclusively

Fantastic warranty support promptly sent replacement part. Brian also pointed out suspect aluminum fitting (which I had understood to be brass) and saved me a nasty corrosion mess Love the products for 6 years now and now love the support, too

Great service

I love the Eley hose systems and their products, the company really stands behind them and are fantastic support if ever there's an issue!

Awesome product, I recommend it all the time. I really didn’t like your customer interface which drives everything via the website, sometimes you need a phone call either because the issue is better resolved that way or because the website takes too long and doesn’t get you what you’re looking for. A shipping mistake was made, shipping three parts of the four ordered, I got frustrated by no phone option and a cumbersome website, but happy the missing part was promptly shipped.

Love it!!

Great service and good instruction videos.

ELEY IS THE BEST PRODUCTS AND THE BEST CUSTOMER SERVICE EVER!! HIGHLY RECOMMEND THEM!!

Can’t say enough about how good the customer service is. I have 2 hose and reel sets and 1 developed a leak on the reel. I called to get the part # so I could order and they instead sent me the part for free under warranty. It’s 10 years old, Wow

Quick response from customer service for a warranty issue.

Purchased 7 years ago, and my hose reel worked to perfection for the entirety of this time. However, we encountered a minor issue and contacted ELEY via email. The problem was quickly resolved within 10 minutes via a reply email (No exaggeration)! Next thing you know, ELEY customer service expedited a shipment of a new part, and we were good to go within 3 days!!! Amazing, and we definitely made the right choice picking ELEY!

Easy peazy repair under warranty- replaced!

It’s going on three years now and my hose reel has held up superbly. No rust it looks the same as when I bought it. Would definitely buy another one after buying cheaply made hose reels over the years. I’m glad I did my research and found this one online.

Probably one of my best purchasing experiences. Everything about the hose reels was high-end; the reel itself was engineered to be high quality, the instructions were top-notch, and as a former packaging engineer, I found the packaging to be exceptionally well-designed as well. These guys know how to wow their customers!

My warranty replacement experience was top-notch. I had two defective hose swivels on two two-wheel hose reels I purchased five years ago. Eley promptly sent out replacement parts to make me better than new (the replacement swivels are a new design that seems to have improved on what I had). These are pricey hose reels, but the solid construction, high performance and great warranty make them worth the cost.

Excellent work on warranty replacements!