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Site reviews

How we present the reviews
Anonymous user
DeeAnn H.🇺🇸
Verified Buyer
4 out of 5 stars

Lovely quilt

It's a beautiful quilt. The thickness and weight are perfect! I've gotten a little warm at times, but not nearly as bad as a traditional quilt, but to be far, I do take a warm bath before bed, so I start off warm. 4 stars only because (like most quilts) I wish it was a bit larger all around, especially length so that I could tuck it in at the bottom. I purchased the queen size.

NOV 21, 2025
Anonymous user
Rebecca D.🇺🇸
Verified Buyer
1 out of 5 stars

Don’t shop here

They claim the sheets and comforter won’t make u sweat. Wrong. I invested over$500 and they r just like my cotton sheets. No difference. Save your money.

NOV 21, 2025
Anonymous user
Amanda R.🇺🇸
Verified Buyer
5 out of 5 stars

I'm a eucalyptus snob now

I found Buffy's Breeze collection almost 2 years ago when I was struggling with sleep and temperature regulation. I purchased the bundle with sheets, comforter, and duvet cover. I'm hooked! The sheets are silky and soft next to your skin. The breeze comforter is perfect for the winter, it is lightweight but warm and breathable. It has helped improve my sleep. I joke that I am bedding snob now because if it isn't eucalyptus, I find that the bedding doesn't breathe enough for my liking! My only complaint is that the fitted sheets lose their elasticity in the corners after about a year of wash and wear. To be fair, I use the same set of sheets all year long and wash them weekly. So maybe that is pretty good for 52 washes? I recently got a new set and was pleased to see a reinforced elastic at the corners, so perhaps this will fix the issue.

NOV 19, 2025
Anonymous user
Rose M.🇺🇸
Verified Buyer
2 out of 5 stars

Not the quality I had paid for.

Sheets had hole in them and seem to have poor craftsmanship. Taking longer than expected to get these returned and get a refund.

NOV 18, 2025
Anonymous user
Jayden M.🇺🇸
Verified Buyer
4 out of 5 stars

Good, but missed the perfect mark

The quality was nice, the only problem my sheet set had was my pillow cases came with some of the stitches pulled out, and the pillow case itself was unevenly sown.

NOV 17, 2025
Anonymous user
Elizabeth C.🇺🇸
Verified Buyer
1 out of 5 stars

Never purchasing again

Every bedroom has a buffy duvet and I've loved them for years. Unfortunately, the duvet cover and sheets are awful. They don't fit properly, they pill, and they become discolored. I don't understand how a bedding company can get this so wrong. I did like the feel of the fabric, but I can't keep them on my bed. They look old and worn. I will not be spending money on these products ever again. I've purchased cheap sheets and duvet covers from Amazon and Wayfair that are better quality than these were.

NOV 16, 2025
Anonymous user
Tara M.🇺🇸
Verified Buyer
1 out of 5 stars

Never heard back about return

Trying to return someting and never heard back

NOV 15, 2025
Anonymous user
ROBIN G.🇺🇸
Verified Buyer
4 out of 5 stars

Really comfortable but no pillow

Really comfortable but no pillow cases

NOV 15, 2025
Anonymous user
Mary B.🇺🇸
Verified Buyer
5 out of 5 stars

Obsessed

Bought after using my friends buffy and knew I needed one immediately

NOV 15, 2025
Anonymous user
Amy R.🇺🇸
Verified Buyer
1 out of 5 stars

Returns not allowed

I am unable to return my purchase

NOV 14, 2025
Anonymous user
ANDREW K.🇺🇸
Verified Buyer
4 out of 5 stars

Buffy (heirloom silver)

I love the comfort and feel of the blanket and it does not overheat me. My only qualm is that the color I got is a lot lighter than what appeared like online (heirloom silver) I don’t feel like going through the return process to get a darker color so it will be fine, but wanted to call that out for anyone else looking to buy this color.

NOV 14, 2025
Anonymous user
Alex C.🇺🇸
Verified Buyer
3 out of 5 stars

Meh

Comfy, but the customer service is very hard to reach. Not sure I would reorder due to that bc the quality and price is not worth the hassle

NOV 14, 2025
Anonymous user
ying L.🇺🇸
Verified Buyer
1 out of 5 stars

The after-sales service is extremely frustrating and disheartening.

I have no complaints about your products and even quite like them. So after I bought your Micro Breeze series for the first time in summer, when the weather turned cold, I immediately planned to come back and purchase your winter products. But later I found that when there are no problems with your products, everything is perfect. But as soon as there is a tiny issue, it makes you start to doubt your life. You don't have a phone service, but your email service always replies to customers promptly, yet it can't solve any problems. It's more like an AI. After you explain the situation, it gives you some official answers and then says that a human customer service or a professional team will contact you as soon as possible, but there's no follow-up after that. You have to keep sending emails, and it's the same process over and over again. When there's a reply that might be from a human or a team, it doesn't simplify the problem either. I bought a product with a "buy two get one free" offer, and your system gave me the wrong number and color. I immediately informed you as soon as I found out after placing the order, asking if it could be changed directly or if I could cancel it. The reply was that I could only return it after receiving the item. When I felt that returning it would waste both my time and your resources, I tried to contact you again. The reply was that someone from the customer service or a professional team would contact me before the item was sent out for further processing. But the next day, the item was still sent out. When I received the item and immediately contacted you about how to return it simply, the reply was that the only way to return it was to donate it. I asked if it could be returned directly, and the reply was no. But when I couldn't find any of the charity organizations you mentioned nearby and wasn't sure if a nursing home would accept it, I tried to contact you again. Then I received a reply saying that the return method for each item...

NOV 14, 2025
Anonymous user
Andrew H.🇺🇸
Verified Buyer
5 out of 5 stars

Happy second time purchasers

Both the comforter and the pillow are big hits! The pillow has already made a big difference for my wife’s neck pain. It’s hard to find bedding that works for my wife and me since we run at very different temperatures, but this comforter nails it. The worst thing I can say about it is to be careful not to step on it when it’s on the floor because it’s suuuper slippery.

NOV 14, 2025
Anonymous user
Betty V.🇺🇸
Verified Buyer
1 out of 5 stars

Why is there no customer service?

The pillows were too flat for me. I only opened one, and have sent three email messages to ask how to return with only automated responses that say we will get back soon. Of course, now it’s been a week. This seems unprofessional.

NOV 14, 2025
Anonymous user
Corynn G.🇺🇸
Verified Buyer
1 out of 5 stars

Never received

Never received my order nor a refund and had what I would describe as a hostile customer service experience.

NOV 14, 2025
Anonymous user
Jennifer B.🇺🇸
Verified Buyer
2 out of 5 stars

Not so satisfied this time around. .

I’ve ordered from Buffy before and absolutely loved it. This time around not so Much. The comforter used to be bamboo and now it’s 100%polyester - The cotton balls in the middle Of each square aren’t very comforting. I hope to return and try another product- maybe it was just the wromg comforter for me.

NOV 13, 2025
Anonymous user
Camillia G.🇺🇸
Verified Buyer
2 out of 5 stars

Sheds, doesn’t cool, buttons don’t stay closed

Washed it one time and it is shedding; it has fabric coming off in small pieces. I can feel it when I sleep at night and the fabric is ending up all over my bed. Also, it’s not cooling - I get hot underneath it. The button buttons also don’t stay closed so I keep having to redo them in the morning when I wake up. I wouldn’t purchase this again.

NOV 12, 2025
Anonymous user
Nila L.🇺🇸
Verified Buyer
3 out of 5 stars

Completely different fabric between 18 months

I ordered the Breeze set in April 2024 and my cat made a tear in it, so I reordered the same set recently (Oct 2025), and it's completely different. The fabric composition is apparently exactly the same as the old set, but the cool, satiny texture isn't there anymore, which is what I loved about it and what I imagine the name "breeze" depicts. When I asked Support if anything changed, I received an automated reply that stated that while manufacturing processes haven't changed, working with natural fibers can cause a change in outcome. Something to keep in mind if you choose to order this set.

NOV 11, 2025
Anonymous user
Anna E.🇺🇸
Verified Buyer
5 out of 5 stars

So cozy

My son loves his new blanket! He loves that it helps regulate his body temperature and is cold when he gets In bed

NOV 9, 2025
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4.7
4.7 out of 5 stars
Based on 60002 reviews
5
47324
4
8560
3
1926
Ratings distribution data table
StarsCount
547324
48560
31926
2826
11366
Total60002
2
826
1
1366