I have already initiated the return process because the bed is not satisfactory. Customer service and bed quality have been great I must add.

5 Star Customer Service from BB.

Customer service has been wonderful. The bed we purchased is not the best fit for us and we unfortunately didn't have a chance to exchange/return the mattress in the period allowed (work travel put us out of the country for 2 months), but we appreciated your support team's responsiveness when we inquired. Do love the sheets and pillows, though!

Amazing beds, pillows, and bedding at great prices with free shipping!

We've spent two nights on our new bed and are loving it. Very glad we didn't go for the firm as the medium is firm enough. Each night has been better and better and I think we truly made the right decision. Set up was so easy! Thank you.

Great mattress!

So far, everything in dealing with Brooklyn Beds has been smooth and easy.

Excellent customer service.

Excellent customer service

Even though the mattress didn’t work out, they were great on the return process.

30 nights in and have no complaints. Quality is top notch for the price range. Absolutely no complaints. 10/10 would recommend to a friend.

We received our bed in a timely manner. We chose a bed that had a firmer top layer by one level than the standard configuration and we are happy with it. Comfortable, not too soft, not too hard.

Great customer service

Even tho the bed did not work out, your customer service was great . You honored your return policy and credited us quickly ! Thank-you (:

Middle of the road. Wife and seem to have had some back pain since sleeping on new mattress. Haven't seen much of a difference between new BB mattress and our old spring mattress, at least not enough to give a rave review. Nothing good, nothing bad. Probably not worth what we paid :(

Very satisfied with delivery and unpacking. No one has slept on it yet, but it does look very comfortable.

I had a really great experience with Brooklyn Bedding. I would highly recommend purchasing their products

5 star before I sent a email. 2 star after not receiving a reply!

We purchased a king sized bed and a standard pillow. Ordering was easy. The company emailed us with questions for firmness then bed was made. Received bed/pillow quickly. Set up was a breeze. No chemical smell detected. Set up in the morning slept in it that night. Husband and I are both pleased with the bed. The pillow was for me. First time I tried to take the pillow out of the case the zipper on the case broke. Notified company sending a replacement case. The pillow is wayyy to overstuffed for me. Hurt my neck so I opened the pillow removed the amount of stuffing I wanted and put it into a zippered pillow case. Still not right the first night so I added more stuffing. Now its perfect!! The company needs to think about having its pillows in a removable zippered case so you can fine tune the amount of stuffing. Overall very pleased with the company. Our Fedex driver wrote down the ordering info from our bed and is ordering his wife one for Christmas!

Seems fine so far, though it it doesn't seem that it's as firm as one would expect from "medium firmness". Of course it's all subjective. The customer service throughout the process was excellent.