The bed is very nice, packaged and shipped well. It would have gotten 5 stars but I opted for the 12" hoping for a bit more plush and in my opinion it really isn't much different from the 10" some friends have.

Hassle-free custom mattress replacement and return process (via donation)

We had the Empire ET 2.1 6/6 King as well as your low pro box spring. After the initial 30 plus days, we found the bed too soft ( I was waking with lower back pain) so we exchanged it for the 3rd level of firmness for this bed. After 30 plus days with the more firm matress, I am now waking with shoulder pain and occasionally numb arms. Not sure what the remedy may be but I will give it a couple more weeks to see if my body adjusts. After that if no improvements are gained, I hope I can exchange for a differnt style of BB bed. I want this to work out, and I feel that perhaps I am making judgment a little too soon but so far, my sales rep here at the Tucson store has been fantastic so the 5 stars are for the customer service thus far. As far as the bed, I hope I can rate it as high as well. To be continued!

Customer service is excellent and the mattress exchange/donation process is painless and a wonderful idea. We donated our mattress locally when we elected to get a different level of firmness and BB was extremely helpful through the entire process. We love our new mattress and have loved working with BB!

we purchased 2 of the artic gel mattresses and we love them....had them about 2 months now....sleep as well now as 1st nite

Customer service was excellent. Looking forward to my mattress.

The latex works well for my needs. Thanks!

We got three of the soft beds - as the medium-firmness was too firm for my husband, me and our other adult family members. We changed to the soft and are all thrilled. Wonderful bed, especially for side/back sleepers, fabulous customer service and great delivery time frame. We will buy more from this company!

The new adjustable beds were set up yesterday so I was able to open the Ultimate Dreams Euro Top Latex Mattress at last. It was even nicer than it looked on the internet. Very nice quality and was awesome to sleep on. Highly recommend your company and produce.

We love the bed, we first purchased a purple mattress which we tried to love but kept waking up with back pain. After a week with our Brooklyn bed we have no issues and the pillows are also very comfortable.

Excellent product and very responsive customer service.

Although my bed didn’t work out for me, Brooklyn Bedding’s customer service has been excellent and I give them 5 stars for that.

We like our new mattress very much. I am an aging female with a broken thermometer and our old mattress held the heat with each hot flash. I had to get up to let the heat dissipate. Our new mattress does not hold the heat which allows me get back to sleep easier. My only complaint is I don't know which firmness level was sent just so I can choose the same firmness again in the future. Is there some way to find out that information? Thank you for making a great product. Happy Holidays! Karol Startzel

Love my mattress so much. Will never buy a box spring mattress again. Great price too!

We were skeptical to purchase a “bed in a box” but this completely changed our opinion. My husband and I are in love with this bed and would highly recommend it!

Brooklyn Bedding is a fantastic company. Even though the mattress did not work out for me, I love their business model. After 30 days of testing, all ll I had to do was have Salvation Army pick up the mattress and email a copy of my donation receipt to BB, and I received a full refund on my credit card.

Love the mattress... very comfortable and works great with the adjustable base

Great

I have already initiated the return process because the bed is not satisfactory. Customer service and bed quality have been great I must add.

Great mattress! Couldn't be happier with the purchase - I sleep like a toddler after a day of running around!