Great customer service

Good website, and easy delivery to Australia and fantastic quality.

They're just the best bags. Period.

Fast shipping, even on personalized items. Quality and care are taken to pack and protect each item.

Fast shipping with detailed tracking. Carefully and securely packaged. Thank you B&R for a great experience.

Informative regarding purchase and delivery.

Excellent product for under the seat travel. Great features that are well thought out with fantastic quality.

Easy to reach out

Great customer service help to register bad. . luggage was well packed and shipped quickly

Best piece of luggage ever!

Order was easy. Came on time. And when I ordered something by mistake, you handled it quickly and dealt with my lack of attention. Very good service.

Live in Southern California and got my purchase in less than a week

Very fast shipping and my bag was sent back to me with everything fix! Looks like new! Thank you

From the second I unboxed this thing I knew it would be a winner. Wheels glide smoother than a NHL player after a Zamboni. Zippers are BEEFY.

Disappointed

Very quick delivery, well packaged.

I ordered it arrived quickly

Fantastic bag. Just the right size and weight. Love it and highly recommend this brand.

It’s a fantastic bag. Gave it four stars since I really wish there were pen slots in one of the inside panels.

After 9 year with the “other” big suitcase brand and nearly 1M domestic miles it was time for a new bag. I went back on fourth on staying with the other brand or switching over to Briggs and Riley. Ultimately the simplicity of this bag was what drove me to it. Not having the bars within the suitcase cannot be overstated on what an advantage that is for packing. I travel 2 to 3 days a week on average and I’ve had the bag now for over 60 days and many trips. It is sturdy. It is small enough to not be overwhelming, but big enough to handle a four weeks worth of travel when needed.