I love Briggs & Riley! Shipping, customer service, and quality of pieces are unbeatable. I am disappointed with the personalization patch in the way it now lays on my items. The fit is not snug like the original blank factory patch.

Online representative helped me find correct part and I can order easily.

Great!

All around outstanding

The best!

Great customer service!

finally decided to spoil myself and get a Brigs and Riley suitcase. I do a lot of international back and forth and to finally get a suitcase that is not a burden is unbelievably fantastic

Excellent customer service so far!

Best piece of luggage I’ve ever purchased

All handled well from order to delivery

A good company has replacement parts as this company does. Nice to be able to replace a lost wheel

This suitcase looks to be of excellent quality, and the attention to detail gives it a really premium feel. Shipping was also very fast. The only downside is that it's a bit heavier than I expected, though that's probably due to the high-quality materials

I am handicapped and I use crutches and or a wheel chair, and I keep everything I need in my Briggs & Riley expandable cross body bag. This keeps my hands free to ambulate. I have had several of their bags. I love the pockets. I know where everything is. I have kept my passport in my B&R bag for more than 20 some years, and I have never lost it. Great company - they have replaced a couple of my bags, but the last bag I got has lasted forever. They clearly learn from every failed component and improve them over time. Way to go, folks! Keep it up. I don’t know what I would do without my Briggs & Riley bag.

Worked fine and was easy to replae

Top‑tier quality from start to finish. The craftsmanship is immediately noticeable — every detail feels intentional, solid, and built with longevity in mind. It has the kind of construction that inspires confidence the moment you pick it up. Truly a product made to last.

Communication about the order and shipping was greats.

Delivered in timely manner.

All great to match my luggage

Lots to choose from. Easy to order. My case arrived super quickly and was very well packaged

good