Had a issues on the unit when unboxing, called and sent pictures of the issue. Person sent me a replacement at no charge. My son loves his new ride and I'm very pleased with the service. I'll definitely buy another in the future

My grandkids have been having a ball with this car. It handles our rough driveway and uneven terrain very well. There were some issues with FedEx on the shipping but Big Toys Direct was very responsive to my concerns and inquiries. The car arrived with a broken battery compartment cover but within a few minutes of calling customer service, there was a replacement cover on the way and a tracking number by email. I am very impressed with the quality of the toy and the excellent customer service.

This is a five star company. I have always been able to reach someone on the phone and they have always answered my questions to my satisfaction in a very professional manner. Currently the vehicle is completely assembled and waiting on Christmas day to present to my great granddaughter as her gift.

Would definitely buy again! It is good quality and at a very good price. Had 1 small issue and contacted them and they sent a new part immediately. Great customer service service!

Delivery was quick. Customer service response was very timely.

Easy to assemble and runs great! Just as described on website, would definitely purchase from this company again. Worth the price!

Amazing customer service!! We called with questions about the Can-Am for our grandkids, they were very helpful & gave us several tips on the big toy we had purchased. Can’t wait for Christmas!!

Third one I have bought from them exelent service and quality

The plastic under the battery was cracked upon arrival. I contacted Big Toys Direct, and they sent a replacement body in days to my doorstep. Everything is as good as new, and works as intended. My daughter loves it. I will buy from them again! Very good customer service.

Received the buggy fairly quickly. Every feature on this little car looked and worked perfectly. One thing though, the description says 4x4 but when my son went through a pot hole in the road the pin came out from the shaft that connects to the tires and is supposed to hold it in place. We did get it fixed though. I would suggest changing the washer and pin for a nut and bolt thing but Other than that everything else worked. The sound effects are great. The instructions were a little bit confusing but there is an assembly video that can be used posted on the website. My son loved it and if he’s happy, im happy.

I had a fantastic experience! The team was incredibly helpful in guiding me to the best option for my needs. They processed my order quickly and delivered it within the same week. Throughout the process, they were professional, polite, and attentive. Highly recommend!!

Not only is this a great fun riding toy for my 8yr old the "CUSTOMER SERVICE" is amazing! They are prompt and stand behind their products. Easy to replace any broken parts

Awesome service

The vehicle is great for my 3 yr old son. Customer service was amazing as well

Great product so far. Customer service was outstanding.

Great customer service

The item and service was beyond expectations. Handled whole transaction promptly. And the Lamborghini was very good quality

Excellent company

Customer service has been great

Great product Great customer service support over the phone responses to all emails in an orderly fashion