Big Fig has amazing customer service. Fed express broke our first foundation in delivery. A few photos and emails and they replaced the broken foundation. I'm sorry they happened but SO grateful that Big Fig was so kind and helpful. 10's across the board for service and products.

Should have gotten the luxe. The classic it too firm and I may need to return. The idea of it being a lasting investment is great but the plush top I think would have served us better.

Great

Shipping and service was great. The mattress myself lacks on the support believe it or not. I'm a side sleeper and thought the bed would support back better. Some days wake up with back pain.

Amazing

Easy to order, fast shipping, easy set up, and PERFECT mattress.

We have had our king size mattress for almost 6 years. Still no body impression on my side of the bed at almost 300 lbs that's amazing. All the other mattress we tried 3 to 6 months and you could see what side of the bed I slept on the big fig no spot.

Great quality

Love it

Quick shipping!

Excellent customer service and Excellent product with amazing warranty. We love our new ultra firm mattress and Adjustable Base. Highly recommend!

It seems like a really well made mattress and shipping was very fast, but the firmness cannot be underestimated. I've given it about 9 months and still am having back pain. As a side sleeper I just don't know if this is the mattress for me.

We were recommended to Big Fig by my nurse practitioner who swears by the comfort and let me tell you, she wasn’t lying. You don’t sink into the mattress, the pillow top makes it comfy. It’s cooling. I’m just very very thankful we made this purchase. Can’t recommend it enough.

It arrived sooner than expected!

GREAT JOB.

I weigh over 100 kg, and before switching to the Big Fig mattress, I went through the same problem a lot of bigger people do—regular mattresses just didn’t hold up. Within months, they’d sag, lose support, and I’d wake up with lower back pain almost every day. So I decided to invest in something actually designed for heavier sleepers. That’s how I ended up with Big Fig.

Shipping was on time

Great customer experience, empathy and willingness to help.

The service I received was above and beyond. I am so impressed with the prompt, friendly and positive care I was provided. I felt very confident purchasing from Big Fig with the incredible “can do” attitude of my customer service rep.

Great speedy experience.