You talking about customer service. . First . . . Sandra directions to the Webster store was on point. . . I made it to the store in 10 minutes. . I felt her beautiful personality and patience when talking with her on the phone Rick . . . after talking with Rick he was very knowledgeable about the product I was looking for a bedroom set and mattress. . . his knowledge and patience with me. . . I will be back again in the near future. . . Thank you AFW for having such beautiful employes. . .

The service from beginning to end good. Zach Lewis was knowledgeable he went above and beyond. Very pleased with the buying experience, pricing, quality & service all 5 star.

Our experience buying furniture at American Furniture Warehouse In Firestone CO with Jonathon Reyes was exceptional! The dedication to great value, quality furniture and outstanding service makes this the only place to shop for furniture! We recently moved from Florida to Colorado and within minutes of arriving we stopped at AFW to buy furniture for our new home. Our daughter highly recommended Jonathon Reyes as they were so pleased with the huge task he so wonderfully accomplished with helping them outfit their new home. Meeting Jonathon was a delight and he helped us procure bedding right away so we would have something to sleep on that night! From that first visit Jonathon guided us as we selected furniture and accessories for every room in our home and outside areas. He offered suggestions as we toured the spectacular showroom but there was never any pressure from him! We would look around ourselves and then meet up with him to make final decisions. Jonathon is very professional, extremely knowledgeable of all of the products offered, great problem solver with room arrangements, paid close attention to our needs, has very effective communication and truly the nicest person! One of the desirable qualities of AFW is that they offer everything that you need to fully furnish your home. The talented design teams put everything together in each room display giving you great ideas to compliment the furnishings. Another great attribute of the customer service is that everyone is so very friendly and genuinely willing to assist you in any way even when you are not their client. Each of our deliveries were timely, efficient and respectful of our home and the items being delivered. On the rare occasion that there was an item that needed attention the Customer Care Department was extremely helpful. Being able to select superior quality and beautiful furniture and have it available to be delivered in such a quick turnaround is a very appealing and an extra bonus of shopping ...

Great experience! AFW replaced a lift recliner delivered with missing parts. To order parts required up to two months delay. When my wife’s condition and her dependence on the lift chair was explained, they replaced the chair almost immediately. Thank you!

Ask for Phuong in Sales at the Tucson (Marana) store - she is very professional, knowledgeable, and gave us awesome service!! And kudos also to Maddie - thanks again to both of you !!

We had such amazing and kind help and service from Stephanie Parish at the Englewood, CO store. She spent so much time and was helpful and sweet in every way. Thank you Stephanie!

I went into the store today and was pretty stressed out. I quickly very comfortable and was greeting by many friendly team members. I purchased a bedroom set, living room set and a TV stand. The approval process was very easy. I want to make a special mention about the wonderful lady that assisted me. Teresa L. She was and is absolutely WONDERFUL! I highly recommend when you go to this store in Gilbert, ask for Teresa L. She will take excellent care of you. I had an all around pleasant experience. I will be a returning customer. Thank you. Polly P

Thank you Pedro we really appreciate the humor and the speedy service yesterday. Very efficient and helpful service you have us yesterday in helping with our chair! Once again thanks for the best customer service experience. ❤️😎

I recently bought 3 bedroom sets, a dining room table and 10 chairs, 4 bar stools and more! Robert Christie was my sales rep! He has been phenomenal with the follow ups and confirming deliveries and helping handle an issue i had with one of the bedroom sets! Truly made my experience so much better! Highly recommend asking for him! His customer service and follow through is 5 STARS!!!!!!

Yvonne Rowe is awesome!! I’ve shopped at AFW in the past, but this lady made me make AFW the only place I will shop for furniture and decor !! She made my furniture shopping so easy, very friendly and welcoming. Customers happiness is her main goal!!! Thank you so much for your excellent service!!!

This young lady was way above and beyond in her customer service if I could give her a 10, I would give her a 10 but you only go to five so I had some issues on my end nothing to do with her and went back in and she handled everything like a real professional person would do. I’m very very pleased with this ladies customer service and everybody else that was involved.

I came back in to see Tall Brian again! Great personality, easy to work with and very knowledgeable about the product. I highly recommend him for your next furniture purchase!

On Monday, 3/24/25 I went into the Englewood location to buy a mattress. The process was quick and easy and I was out the door in about 20 minutes. I went out to my car to wait for a text indicating what door I could pick my mattress up at. When I got back to my car, I pushed on the ignition, but my car was completely dead. Matt Cowden, an employee at the store, brought his car around, with jumper cables, to my car. We were able to get the car started, but as soon as I put it in gear, again it died. He was patient enough to jump it again, and to wait a while for my car to stay charged for a longer period of time. Yet again, as soon as I put the car in gear, it died. I was beside myself because I had no way to get the mattress, or me home. Furthermore, I had to pick up both my children from school before any tow truck would make it in time. Matt didn't let me just sit there and wait. Instead, he allowed me to borrow (free of charge) one of AFW's box trucks. That kind gesture allowed me to go home, put the mattress in my garage, go to the auto parts store, and purchase a new battery. I was able to return a short while after, switch out my battery, and get back to my home in time to pick up my children from school. That is what I would call incredible customer service! We have shopped at AFW many times, and this solidified the fact that we will continue to take our business to AFW and particularly this location. I did also want to shout out Emily Stout who helped take my information quickly, so that I could get into one of their trucks within minutes. I also wanted to give a shout to the warehouse crew who loaded the mattress in the truck while I was having my information processed. They also loaned me some of their tools when the tools I brought needed a longer socket head. Although this was not how I expected my morning to turn out, this crew made a difficult situation way less difficult. I hope this message reaches Jake Jabs, who ironically dined at my wife's resta...

I'll give a brief explanation of the furniture. Beautiful couch, loveseat, chair. I saw it on the website and that's the only reason we went to shop. One thing I hate. . . pushy salesmen. I have no problem walking out of any store or car dealership if the associates are pushy (vultures). Our experience today was great! Jonathan Reyes asked if we needed any assistance. When we told him we were just looking, he thanked us, walked away and gave us our space. He didn't come over again until I had a question. My compliments to Jonathan are these. . . He wasn't pushy. He had a lot of knowledge He was kind He asked us to "sleep" on our decision, because he knew it was a big purchase He said his days off were Tuesday and Wednesday. We were there on Monday. He gave his personal cell phone number and said we could call him anytime. When we were leaving, I asked for his business card because I felt like the commission belonged to him, even if we came back the next day. He deserved it. I sent him a text the same evening and he was very prompt getting back to me. We finalized the sale and will get to enjoy our new living room set on Wednesday. Thank you, Jonathan. You stood out to us with your professionalism and kindness.

We bought a mattress and had it delivered. It was delivered right on time, the service was excellent. Great job!

4 stars for service and resolving a situation. 0 stars for the Kevin Pull Out Sleeper Sofa. When I was asking questions about it in the showroom, it literally fell into 4 pieces. I should have heeded that warning, but I love the piece and it fit perfectly into my new room. However, upon arrival, the pieces wouldn't fit together correctly. After another team came to replace some pieces, it still didn't fit together correctly and I realized I needed another totally different couch. Customer service was very helpful and within a week I had a different leather sleeper sofa. I do recommend AFW, their delivery teams, and their customer service. I DO NOT recommend the Kevin Pull Out Sleeper Sofa.

From start to finish our experience was amazing! The selection, the quality, the price, and the customer service was unmatched as to anywhere else we had been. We were allowed to look at leasure with no pressure and when we found what we were looking for Zane helped us complete our purchases flawlessly. Definitely will be a repeat customer.

I came in from out of town to help my mom purchase a dual recliner sofa. Rick had a great personality and was very helpful and showed us everything we wanted to look for and explained all the details. I was on a time crunch due to departure date to return home and Rick worked with Brandon to help make adjustments and schedule delivery so that I could help my mom get set up and the furniture arranged before having to leave.

My husband and I went in looking for a new sofa and chair. Roberta a salesperson offered her assistance. I have to say Roberta was amazing! My husband and I have bought several pieces of furniture from AFW in Gilbert from several different salespersons. Roberta outshines them all. She was very knowledgeable. Listened to what we were looking for and helped us find the best pieces for us. Her kindness and patience was well above and beyond. Definitely will go back and request Roberta personally.

The service overall was good. The process was very smooth. My furniture looks so nice and the price was reasonable. Letrell did a great job of helping me with amazing service. The quality of everything was perfect. I would recommend anyone, thank you.