Hands down JT is the absolute BEST!!!! JT's funny, charismatic personality, humble spirit and willingness to assist at anytime, I have purchased all of my furniture with him, and will continue to do so in the future. My family loves AFW furniture, great prices, great quality and great service. Until the next time, I will be looking for the next great piece of furniture and the next great customer service experience wit JT!

My wife and I bought a sectional couch, our home furnishings consultant was Estela Moreno, she was wonderful to work with. We bought our couch from the Marana store in Arizona. I give her a five-star rating, once I receive the furniture I will write another review. Also, prices are reasonable.

We went to the AFW in Aurora on Thursday 9/25/25 to purchase a new couch with an idea already in mind. We were immediately met by Zach who brought us to the area where the designs we were looking for were located. He gave us good info and allowed us to to take our time checking them out. No pushiness what so ever. As we were looking around another employee, Dave, stopped to make sure we were ok. I actually had a question about tv trays. He let me know it wasn't something that they carried but gave us multiple other types of options and info. Although we didn't go that route, I appreciated his knowledge and suggestions. Going through our purchase with Zach, was a breeze. He even told us he would try to have it delivered as early as possible on Sat 9/27/25 after telling him I would be up watching the Ryder Cup. Our window ended up being from 7 am to 9:30 am, and the delivery drivers were here at just after 7. Brian and Pedro were the pair who made the delivery and they were absolutely great. Getting the couch into our apartment was a bit tricky, but they were able to navigate and get it done within 20 minutes. Although it is not part of their job, they were also willing to help get our old couch to the dumpster behind my apartment. Took them all of 5 minutes. I truly hope to get them again with our next purchase from AFW.

I want to thank all the staff at this great store, especially Tall Brian Read. . . he helped my wife and I with the purchase of our bedroom set and dining table. Tall Brian was excellent at explaining all the plans and options we had to choose from, and his customer service was always very professional, honest, and fun. Even when I asked him about all the stores in the country and their founder, he told us everything in detail and was very knowledgeable about the products, slogans, and prices compared to other stores. AFW is the best. I sincerely recommend visiting the store. Talk to the staff, and you can even compare prices. You won't regret how great you'll feel about saving thousands of dollars to furnish your homes.

I would like to tell you about our customer service sales person Nick. Not much more I can say but he was really incredible with helping us with our needs and measuring what we needed for our space. Thank you Nick Bill & Deb Thorney

I came in to buy a sleeper sofa and two reclining chairs and John was amazing. Not only was he very well informed, but took the back off of a chair to bring it downstairs for me to see if it would match. He went way above and beyond!

I recently made a purchase at American Furniture Warehouse in Aurora, Colorado and found is necessary to take the time to do a review on the Sales Rep that assisted me. Abdullah Matar deserves 10 out of 5 stars. I was passed by SEVERAL employees when I first came into the store. I even went to find help and ask a question about financing options and one employee just pointed to the direction of a kiosk and said "over there" As soon as Abdullah saw me he made sure he took care of all my needs. I can honestly say, if it was not for him AFW would have lost my business. He took the time to make sure that I was getting the best deal, and explained everything to me. He treated me as if he had know me for years, and was not just trying to get sales. He will be the FIRST person I look for and an further purchases. The mas deserves a raise!!!

My wife and I choose AFW because of the sales associates, particularly Dominic. He works fast but always takes his time with us. Friendly and professional. We always ask for him when we come in.

⭐️⭐️⭐️⭐️⭐️ (5. 5 Stars if I could!) From the moment I walked into American Furniture Warehouse, the customer service was beyond exceptional. Cindy, my sales associate, went over and above in every way possible. She patiently guided me step by step, answered all my questions, and even double-checked my home measurements to make sure the furniture I selected would fit perfectly in my new place. That level of care and attention is so rare—it truly felt like she had my best interest at heart. She made what could have been a stressful process into an enjoyable and smooth experience. And then there was Lizza at the Café—another shining star! I’m very particular about my coffee, and Lisa didn’t just listen, she delivered. I asked for a cold brew with sugar-free vanilla, sugar-free caramel, and just a splash of half-and-half. Not only did she make it perfectly, but she went the extra mile by letting me know she’d happily adjust it until it was exactly to my liking. That’s real customer care—warm, attentive, and truly above and beyond. Between Cindy’s professionalism and Lizzaa’s hospitality, this store stands out as a place that doesn’t just sell furniture, but delivers an unforgettable customer experience. Highly recommend!

My husband and I went in, i'm looking for a couch and recliner, and we have the pleasure of meeting james. He was extremely professional in his approach with no pressure. He just asked us what we were looking for which we knew the dimensions of the couch. We wanted, and he showed us this beautiful. Italian weather several, which we fell in love with my husband was really in the need for a new recliner we looked at several ones and James. Showed us the perfect recliner, that swivels, reclines, and rotates. He gave us excellent recommendations and was very patient. And professional spending time with us, I would highly recommend the store and especially working with James. Thank you again for everything, right. We're going to be so happy with our new purchase. Your friends. David and mary beth

My deliveries in Arizona on weekdays were great. Eddie and Jacob and Martin and his partner were so helpful and took the time to make sure everything was just right. I am happy with the furniture I chose. Thank you American Furniture Warehouse.

We are from Minnesota and moving to jamestown, Colorado. It was already a busy day as we closed on our place and my sister thought, let's go to american furniture warehouse and look. Maybe I will find something so it can be delivered before we get there. Well i did!! First I found Oscar! He was absolutely wonderful. He really helped me decide on which way i should go with it sizing and everything . What a trooper, listening to me whine and complain, trying to decide, looking at stuff 3 or 4 times. Plus he would check up on me to see how I was doing, which I really appreciate. Really, i couldn't have done this without him! I cannot wait to see my stuff in our new place. I will be back to add more things. Plus when we left, he gave us some cold water!! Who does that!! Love it! Thank you thank you Oscar! He is truly one of a kind and I appreciate him.

I’ve been a dedicated Ashley Furniture customer for years. But I have to say, AFW has been the best furniture shopping experience I have ever had! Phuong was super helpful and such a pleasure to work with. Phuong is the epitome of great customer service! Thank you, Phuong! 🙌🏼😁

My Daughter is going to college, and Terry "Mike" Martinez was very helpful to us in selecting a bed and mattress for her. He made the whole experience very simple and comfortable for her and our family! A big THANK YOU! to Mr. Martinez for his help!

My wife and I are a longtime repeat customers of American Furniture Warehouse, we were searching for a specific recliner like the ones we had purchased a couple of years ago. We had the pleasure of being helped by Home Furnishings Consultant Perla Solis at the Glendale Supercenter location. Unfortunately American Furniture did not carry that line anymore but Perla did some research to try and see if she could order one or find one avaiable somewhere. She found out the manufacture was discontinuing this particular model of recliner. To make a long story short, we found one exactly like what I was looking for, color and everything on the showroom floor and that was the only one available anywhere so I purchased it. Thanks to Perla and her AMAZING customer service I am a excited and grateful customer. Perla truly went above and beyond to help us during a few visits there searching for this recliner, she was extremely patient and made this experience a great one. Perla is extremely knowledgeable, courteous, friendly, professional and truly cares about her customers. She provided the best customer service I have experienced here and at any other stores I have ever shopped for furniture at. Thank you for everything Perla, I hope you get recognized and rewarded for your EXCELLENT customer service.

Alvina’s customer service is second to none. She was incredibly helpful with resolving an issue I was having. She handled the situation with so much class and grace. It was incredibly refreshing customer experience.

Kat and Mack were amazing!! Both went above and beyond to help with our with our online purchase. I was interested in a chair to go with our sectional and Kat went and took multiple pictures of items she thought went well and had the throw pillows to show how it would coordinate. Mak helped with the final sale after I made sure everything would fit and the measurements were good. Both called several times double checking everything was correct!! What amazing customer service!!!

We had an issue with our order, completely our fault. We went into the Compark showroom in Englewood, CO seeking assistance. She was patient, professional, and kind, and was able to help use resolve our problem. KUDOS to Kayla! She turned a potentially devastating circumstance into a positive result further solidifying our faith in AFW. Due to this experience, we will be back to purchase other items. Well done!

John Is so professional and gets to know you so he can help understand what I wanted and my style . He will make any home look like a million dollars. His style is impeccable. Do yourself a favor ask for John Hoodie next time you are shopping at American Furniture.

I had an awesome experience with Ryan Lunt who was my service representative. I had a devil of a time locating information that would help Ryan complete my service request. Ryan was incredibly patient, using his sense of humor in an effort to make things easier. With his help we completed the service request and I am happy to say I had a most pleasant experience. Thanks to Ryan and to American Furniture warehouse for its wonderful staff and an organization that values its customers. Larry McDermott