AFW has integrity. I had issues with a piece of furniture that I had bought from them and had to use the warranty program quite a few times. When it became clear that repair wasn't possible they approved for me to go pick out a replacement of equal value of original piece. They were always a pleasure to work with. Wonderful honest company! Iam a customer for life!

We purchased a power recliner so my husband could finally find a good resting and sleeping position following a major accident. The recliner was delivered today, but unfortunately missing the power cable!! We contacted customer service, but the cable would take 3-5 days to get here, which was too difficult to hear. So I called the store, and was connected w Maria. Maria was extremely helpful and sensitive to our situation. She was able to find a spare cable in-house and I was able to pick it up 30 minutes later. Thank you Maria!!! You have positively impacted my husbands recovery!

My husband and I visited the Colorado Springs location and were so impressed with the service Darren provided. We knew exactly what we were looking for, and he made everything incredibly smooth from start to finish. He helped coordinate our delivery, walked us through the warranty details, and truly tailored the experience to our needs. It’s the kind of service that will bring us back to work with him again. We already love shopping at AFW for their great furniture, but Darren made this visit especially memorable. Thank you for having such dedicated staff who make the entire process simple and enjoyable.

Phuong was very gracious and courteous in our search for a love seat/center console recliner. She was professional, informative, and listened well to what we were looking for. She provided the needed information without pressure, allowing us to make our decision without interference. It was a pleasure to work with her. I would highly recommend her.

I had trouble ordering a recliner online, so I contacted Customer Service. Kat answered and stayed on the phone with me while I changed my information, and helped me to order and secure delivery for a recliner for my daughter who just had major spine surgery. I was so frustrated when I called, but she was so patient and kind. She got me through! I haven't had such great service from ANYWHERE in a very long time!

I visited your Firestone Colorado location and purchased a dining room table and chairs. I was helped by Kristen Olmstead who was extremely friendly, very knowledgeable and very easy to deal with. Quite a pleasant experience!

Aaron at the Thornton location was extremely helpful and knowledgeable. I walked in knowing what I wanted and he immediately jumped in to help me. I gave him the brand, color, and price, and he knew the dresser I was talking about right away and helped me check out. I was in and out within about 10mins. It really made things easy during a stressful move.

My mom and I bought a couch set today. It was a great price and comfortable! Darren checked us out and was amazing. We were not sure about the color so he had us take a throw pillow outside to see it in the sunlight and it made a huge difference in my decision to purchase the couch. Delivery was so fast!

Phuong Nguyen helped us with our finding the right sized furniture for our space. She was very knowledgeable and showed us several options. My husband and I were very happy with our purchase after looking several places over the past year. The selection here is large and I would recommend taking a look. I would highly recommend Phuong Nguyen to help you with any purchase or questions you may have.

We went to American Warehouse Furniture today and bought furniture through two different sales representatives. Holly was the one who truly provided excellent customer service. She was very helpful, patient, and took the time to guide us through everything. She explained important steps that we were not informed about by the other representative, which made a big difference for us. Holly even offered to help schedule the pickup for the furniture we purchased through another rep, which we really appreciated. It was a bit frustrating dealing with the other representative, but Holly made the experience much better. Because of her help, everything became clearer and easier for us. We’re very thankful for Holly’s support and professionalism. If we come back in the future, we would definitely prefer to work with her. Thank you Holly! I don’t feel bad I spent moneys buying furniture if it’s always you!

We need to add some pieces to our home. Purchased a second end table for our main living room, easy process. . husband ordered from his cell while on lunch and was able to pick it up after work. Was very well packaged and pick up was very polite and professional. I was on a search for a new end of bed bench/storage ottoman. Went in for one style after seeing it on the website and after walking the floor I came across one that matched our bed set that we had purchased from there months earlier perfectly and the plus was it came with extra storage. The pull out drawer is on wheels and is not attached so the bench can be a stand alone piece and the pullout drawer can fit under a bed if we wish. The handles can be either tucked IN or OUT. Very sturdy and comfortable. Pick up and loading was easy and we are very happy with our new purchases. Would recommend end of bed storage /ottrman if youre looking for one. Price was good as well.

Great customer service from Blake. I absolutely love my new office furniture, it will look fabulous in the new house.

Just moving into new built home, decided we wanted new furniture. Kris was excellent in helping thru this process. So many choices from a great selection. AFW beats any bargain store or upscale brands I have seen. We have shopped AFW in Colorado Springs for over 30 years, sharing the same great value and service here in Surprise. We refuse to shop anywhere else. Thank you.

Purchased living room furniture from the new Surprise location off the 303. Christian Murphy was great to work with. Very responsive, helpful, and patient. Understood the pickup and delivery process and went above and beyond when we had to make a last minute change prior to the delivery. Employee of the month. . 😀

My family just wanted to give a huge shoutout to the incredible employee who helped me and m fiancé at the Glendale Location her name is GLORIA OAKLEY she was so kind, attentive and truly made the experience enjoyable. Gloria was very patient and knowledgeable!!! Thank you

We went in to buy a couch and we met Nick Pollman and he was so kind and helpful. He didn't annoy or pressure us he was just willing to help. He is a very down to earth person and easy to chat with. If you are ever in need of anything he is you're guy! Thank you for everything Nick!

Administration Made my credit card purchase a breeze Delivery was on time with no damage to the product or premises. Extremely polite and helpful employees. Hats off to the HR dpartment.

We were in the market for a living room set and decided to visit the AFW located in Surprise. I must say that it was the best choice we made for a great selection of styles and price ranges. As we entered the store, we were greeted and left to explore the stock at our own pace. When we found our dream set, we were fortunate to find Johnny Meader, who went above and beyond our expectations. A professional, knowledgeable and friendly salesman who answered all of our question, knew all of the little details about our selection and was unbelievable patient as we pondered our final decision. When the total cost was computed, the entire process was completely transparent and reviewed by us, nothing hidden. When the delivery was arranged, everything was set-up to our schedule with 100% flexibility. I can't recommend AFW and especially Johnny Meader enough. Our experience was one that we'll remember, and in the future, I know we'll experience again. Thank You Johnny Meader and American Furniture Warehouse!

We purchased our furniture for our new home with AFW and the process was fast and easy. With the help of Millie she made the process very easy and was helpful. We love our furniture and will be going to AFW if we need any furniture in the future. Thank you Millie and thank you AFW.

Thanks to Alberto who got us in and out today. We knew what we wanted and his knowledge of the process moved it along. Thanks for your help Alberto! We are excited about our new couch!