great and fast service

I had ordered a part for my propane fireplace earlier. I wanted to get it in time for my son-in-law to install it while he was visiting. It turns out it’s defective. The company was wonderful when we contacted them. They immediately told me they would send an email with a return shipping label. I’ll be reimbursed when they receive it. The representative was also helpful when we told them I thought I had ordered a remote with an auto feature and I need it in my new part. The new part is on its way and I will be shipping the old one shortly. Thank you for being so understanding and helpful.

You guys forgot about my order until I called 10 days later

Ordered part on weekend, shipped on Monday, received a day early. Great turnaround

The 1-Inch Zircon Fire Glass is a nice size and design. This is my second order of the 1-Inch Zircon Fire Glass. I bought it not for a fire pit but to decorate a 54' diameter labyrinth. The website is easy to maneuver, and the delivery is quick.

I’d love to give a review of these items, however fedex has failed to deliver them. They say it’s delayed with no update. It’s already a week late

Your customer service is always superior!

Still have not received the item I ordered and when I inquired was told that Spotix had not yet received the item from Weber. To date I have no item and it is past the expected delivery date not great customer service and definitely lacking in providing any information

Still haven’t received any product??

When I called for help in understanding different features of the gas fireplace we wanted to order, the representatives were very patient and thorough. I actually called several times while we were trying to decide which features we wanted. I was very pleased with their assistance.

Joel was very attentive and answered all my questions

As always, easy ordering process, great products and prompt shipping. Prices are competitive and customer service is fantastic.

Excellent service.

I have a expensive Fire Magic grill. I spent $328 for a set of 3 flavor grids. They sent me the newer 2020 model and mine is the 2014 model so it doesn't fit! I had ordered last year and had injuries and didn't clean grill till this year. Spotix will not take parts back and wants me to pay about $200. So I had called R. H. Peterson and the tech said Spotix was a reliable source, but No! So after Spotix finely got back to me, I call the manufacturer and told them what was going on, they told me that they stand behind there products and would take care of it! I also told them I need to get a new supplier and wasn't going to waste my money on Spotix again and they said that they could get me a new supplier of their products! Fire Magic will take care of what Spotix didn't! Now you've lost all of my business!

Super helpful - Vince and Nick - one helped with a return the other helped with a replacement of what I needed. Thank you so much

Very polite and helpful with my order. Thanks again

Ordering was easy, delivery was fast!

Order was shipped in a timely manner. Received product earlier than expected. And Customer response time was quick when I wanted the tracking number.

order was so easy to place

Making it too difficult to pay. . . .