If you're looking for good customer support, quality, knowledge, this is NOT the place to go! As long as you are satisfied with your order with no problems you can give a good review. But let there be a problem and these people will toss you around, avoid you, make excuses, and for sure not take any responsibility. We ordered a gas stove Oct. 3, 23 paid over $3000. Received it Oct. 10th Started set up Oct. 13th. Upon set up my husband (Abe) attempted to set the stove up but eventually called a plumber because the fan was not working. The plumber confirmed everything was set up properly so my husband proceeded to call Spotix spoke with Kyle who then told him to send them a video of the fan not working, in which he did. Upon receipt and installation of the fan, Abe called and complained about gas smell and the pilot flame being too high. Matt told him to continue letting it burn as the smell would eventually go away. A couple more calls were made complaining of gas smell even after the pilot was off. After a couple of weeks of ""letting it burn"", we received a call from Vivint Security alarm stating that Carbon monoxide had been detected therefore Abe shut off the main line behind the stove and called asking for Matt but Kyle took the call. At that time after explaining it all again to Kyle who stated he would have to reach out to the manufacturer and get back to him. Four days later Abe called left a message for Kyle on an update on the valve. Kyle replied by email stating he had reached out to the distributor to see what else if anything was needed to get it processed and sent out but Thanksgiving holiday was approaching and didn't think he'd hear back soon. Kyle told Abe that he would need to call a plumber and get a pressure test. In which we did. The plumber confirmed it was a bad valve. Abe then sent Kyle and email asking for a refund. Kyle replied four days later saying he heard back from the manufacturer and had additional questions plus he stated ""Typically...

Great company great web site easy to use always have what I need

The price was right and the delivery was fast. The quality is top notch.

The guy that helped me was very informative and i felt confident i could change out the device with minimal problems. . . and it worked. . . .

Customer service is outstanding! Could not be more satisfied with the service and assistance I received for a technical issue I was having with my outdoor fireplace. The service rep immediately identified my problems and provided immediate solutions for resolution of my issues. I cannot recommend these guys enough!

Very helpful, courteous, knowledgeable, being on the phone with them only a few minutes and they figured out I ordered the wrong part.

I mistakenly ordered a Viking storage drawer that I thought was a warming drawer. All telephone mailboxes were full and no one picked up on a Saturday. It was delivered on a pallet and the shipping box had been opened prior to delivery. I am waiting to see if my email gets a reply.

Good customer service when items were ordered. Very useful tracking info when items shipped.

Customer service made our return quick and easy. And also helped us order the correct item we needed.

I sent an email inquiry and Spotix responded immediately. I asked for one size and received a great quote, then I countered with a bigger size and got an even better deal. Shipping cost is what made the deal. Thanks

The sales man new your product lines and was a great help

Good responsive service. Manufacturer performance was very disappointing - many delays on shipment.

Everything went well timely delivery

Very fast, I’ve been searching for this part for a couple years now all the local fireplace experts didn’t seem to even want to mess with it so thank you

Excellent customer service

Fast and worry free service.

Found the replacement broom head for my fireplace tools

Salesperson knowledgeable and very helpful.

It worked perfectly and got my fireplace working again.

Had a problem going through the Bread Payment app but Joel helped out and got everything fixed. The bbq shipped the next day and will be here soon. So far other than the system glitch with Bread everyone I have dealt with has been super responsive.