The wrong size was sent. Wasn’t able to return due to no costumer.

Order hadn't even processed two weeks after I placed it (and paid) and when I reached out to ask about it, customer service had no idea when it *might* process, let alone actually ship. This was my first time ordering and I probably won't ever again.

I placed an order three weeks ago and it has yet to ship

terrible shippping

I haven’t received my order yet

I made my order 3 weeks ago and I’m still not receiving my order or an email saying why is taking too long

I had a horrible experience with Livie and Luca, that is still ongoing. For two months now, I have tried to exchange a pair of shoes. The customer service has been lacking. They have not directly answered direct questions. The return was received April 14, processed April 17 and still two weeks later it has not shipped. In another follow up, I still did not receive direct answers on when the shoes would ship. Not only is the customer service lacking, you are false advertising and not posting true reviews online. I submitted a true review that was never posted to the website.

I ordered shoes over a month ago. I reached out to customer service and was basically told there’s a delay. I have not had any updates since then.

I am concerned that I do not have the shoes and unless I communicated I did not know there was a significant delay. The last info I received before I wrote was that I would receive them within 3-5 days. It would have been best to know there was a significant delay before I ordered. I needed these shoe for my child’s school uniform.

I ordered 3 weeks ago and you 1) haven't sent me my order or 2) offered a partial refund for the long wait

Placed an order over a month ago and I still can’t get an ETA. Ordered well in advance so that my daughter would wear her shoes on her birthday party, doesn’t look like that’s going to happen. They just lost a customer!

Okay, but heading towards bad. If products can’t be shipped then maybe sales should be shut down until they can be fulfilled. Not having a ship date for a paid order is not okay. Customer service should have a better answers. Long time customer, but I’m pretty frustrated.

I reached out to several shoe manufacturers with questions about wiggle/growth room implied in the size charts. This was the only place where I got a clear answer. I really appreciate it that the customer service is in tune with the manufacturing, etc. This gives me extra confidence in the brand.

Can’t believe you can’t ship shoes

I love the product, but it’s irresponsible and unacceptable to allow sales and run ads over and over while unable to ship product or even give an estimate for when an order will ship. No notice was given when I ordered, no part of the website stated the long shipping time, no email was sent as an FYI that the order would not be shipping.

Almost a month i haven’t received my order

I ordered shoes over 3 weeks ago for a wedding. Your site states orders process in 3-5 days, so this should have been sufficient time. I received zero communication that shipping times were significantly delayed, or any estimate of delivery. My request to cancel my order 3 days before the wedding when I realized it had not even shipped was granted, but my overall experience was still terrible because I didn’t get the shoes I wanted and had to get something else last minute.

I’m so glad I found Livie & Luca, these shoes is all my little girl wears now. They hit every mark. Comport l, style and craftsmanship. They are comfy and last beyond one child. These remind me of my childhood shoes my mom would buy me as a child, priceless memories I keep and now making with my Princess. Thank you Livie & Luca

I ordered shoes a month ago and still not here also no ETA on when they will arrive. Should have been marked out of stock on the website.

I ordered a pair of sneakers beginning of April and had not heard from your company any shipping date. You are impossible to reach by phone. Covid is no excuse for not answering your phone. I’m very disappointed and so isn’t the little girl who loves your shoes.