Very quick shipping (I didn't pay for the faster shipping, and still ended up receiving package at the lower end of the faster shipping estimate!). Good customer support - responsive, and follows-up on emails through order/delivery/warranty activations, etc. I'm happy with the product itself, although I do think there are some areas that could be further improved upon ;)

Great service, super fast delivery!

From start to finish our experience has been wonderful. Our infrared remote got lost within the first couple of weeks. We called customer service and they sent us a replacement free of charge. Assembly was easy. Overall we would purchase from JNH again. Since getting the sauna put together we have ordered some of the accessories. Prompt shipping on them as well.

Shipping was fast. Setup was intimidating, so I do suggest lining up some help to lug it all upstairs and put it together. I also suggest an electric screwdriver!

Easy to order. Delivered in about a week (ahead of schedule). I absolutely love the infrared sauna! My wife (and even my kids) sit in it all the time. Great purchase - I recommend JNH to people all the time.

Product came as described was shipped in perfect condition no shipping damage and instructions for assembly was excellent

Customer Service is the best.

Great job

Great customer service.

The single best purchase I’ve made in years. Product is high quality and works like a charm. Can’t endorse this product enough.

We decided to build in - from the pictures you can see we added a cut off switch to the left and a LAN port to the right for infotainment. Shipping was good - no worries at all.

Everything has been top notch. Best product I’ve purchased in a forever.

We received a damaged floor, and JNH was extremely cordial, cooperative, and efficient in replacing it. The product is very beneficial to my health and ell being.

It was great thanks.

We love our infrared sauna. Customer service team has been very good to work with. We received our infrequent sauna with no issues and the freight forwarder was great as well.

I love my sauna

I'm not going to lie, I was a little nervous about getting ripped off but I decided to pull the trigger and I'm so glad I did! The customer service was excellent in keeping me up to date on my order and what to do when it got delivered. It took about 2 hours to put it together. We love it so much and I'm so happy I finally have my at home sauna! I've recommended it to so many people already. This has been on my vision board for 4+ years and I'm so happy it's been fulfilled because JNH has incredible prices!

Very happy with our purchase!

Overall very good. The instructions for setting up could be clearer. Perhaps a YouTube video would useful. Thanks

The process of ordering online, confirmation of order, shipping and follow up was outstanding. Easily assembled. Fantastic heat with a push of a button.