I sent 7 emails to customer support regarding my purchase over a month and half period. Dissatisfied that you didn't reply.

Great company! Would absolutely order from them again. Thank you!!!

Slowest paid shipping ever. $15+ and arrives after ages

Great store and services

Waiting for response to confirm you received my returned sweater.

Shipping took quite a while but nothing too unreasonable

Shipping was fast. I accidentally ordered a wrong size, I wish I could have cancelled my order within minutes that should be doable but it wasn’t an option. Luckily it turned out fine.

Thanks.

Size charts are extremely inaccurate. Not being able to exchange for size is inconvenient. I did not receive a response to my inquiry about price matching a discount for an item I returned and purchased in a new size. I did not receive a response to a request to be reimbursed for points used to purchase the same item in a different size.

Shipping process wasn’t very transparent but coat arrived in tact

Shipping was delayed because of weather. Otherwise very happy with my purchase.

Great

Great service & quality.

Fast shipping and great quality!

Terrible experience. Will not return

I'm really disappointed that I never received this expensive coat and that Frank and Oak seems to be totally unwilling to help.

great

Great quality as always

Poor experience. Ordered the coat a month ago and reached out to customer support 3 weeks ago and still haven’t heard back or even received the coat.

Horrible. I still have not heard back. I don't know what to do. Worst experience.