My experience with the sales side was great, however, the delivery side was not so great. However, it was explained of their company challenges. But more communication would of help the experience. Beyond delivery service seems to be a pain in the butt.

The spa is great. We replaced an old spa and would not go back.

We recently were in the market for a new hot tub and felt Bullfrog offered the best quality for the price. My wife and I are very glad we pulled the trigger on this product and highly recommend them to all of our friends! Looking forward to many happy evenings relaxing in our new Spa.

The one day old spa had a significant leak when pump number 2 was turned on. The technician came out and quickly determined the manifold behind one of the seats was defective. As the spa is was installed less than 24 hours earlier the store was going to order a replacement spa. I have not yet received a delivery date for the new replacement spa. At this point I am unsure if purchasing a Bullfrog spa was a good choice.

We love our new Bullfrog Hot Tub!

So far so good . Called the emergency hot line for Bullfrog . It was not answered. Nor was a return call ever returned . So customer service gets a 0.

Still in the 2 1/2 week honeymoon phase, but loving the hot tub! Simple and easy to maintain using the Frog @ease system, bought the smaller X5L - works great for my wife and I.

Great tub . EXCITED TO GET BACK MASSAGES FOR THE FORESEEABLE FUTURE

From the very moment we stepped into the showroom in Port Orchard and met Tony we were so impressed with the high level of professionalism and the quality of the Bullfrog Spa! Delivered to our deck with precision and kid gloves! Thank you Tony our little oasis is luxurious and complete! Our bodies are spoiled!!

Unit meets all my expectations, except for the blue tooth capability. I was able to add it on, but was disappointed it was not offered upfront when I purchased the unit.

We love our spa, use it every night!

WE RECENTLY PURCHASED THE BULLFROG S180XD SWIM SERIES SPA, WHAT A DREAM! WE WERE ABLE TO GET IT DELIVERED IN THE HOTTEST MONTH OF THE YEAR, AUGUST, SO WE HAVE BEEN ENJOYING THE COOLER WATER AND THE WONDERFUL FEATURES THAT THIS SWIM SPA HAS TO OFFER. THE INTERCHANGEABLE JET PACKS ARE AWESOME (THE "TRIO" IS THE BEST). VISIT YOUR LOCAL BULLFROG DEALER AND SEE WHAT THEY HAVE TO OFFER, IT'S A FANTASTIC, NEW EXPERIENCE IN MASSAGE THERAPY FOR BOTH OF US AND THE SWIM JETS ALLOW SO MANY DIFFERENT WAYS TO GET MOVEMENT BACK INTO OUR BUSY LIVES WITHOUT SPENDING AWAY TIME AT A GYM. WE HIGHLY RECOMMEND THE BULLFROG SWIM SPA S180XD (XD=EXTRA DEEP).

I absolutely love my hot tub. I got it to see if it would help with my sore knees and it does that . I try to get in it at least twice a day. It make me so happy

Absolutely great service through the entire process

Everyone we dealt with was very professional and knowledgeable. We would highly recommend anyone to Bullfrog spas. Greg, Angeles, and Anthony were all top notch.

Buyer Beware of Bullfrog Hot Tubs… I should have read the reviews before purchasing my M-9 $30,000 hot tub I’ve had problem after problems. My dealer seems good and responds, the warranty guy has been out a few times but my (expensive)hot tub is not resolved. The control panel would work sometimes and not others, the breaker switches off like it should but we are a newly constructed home so my amps are not the problem. It has a mind of its own, all jets come on at random then shut off, no reason things started not working. Then we came home and the inferior locks broke off, the tub emptied itself onto the concrete and then shut itself off, we returned and were very disappointed. The warranty guy came out and replaced the panel but it still has quirks. The top & lock are ridiculous and a “ Huge Liability for Bullfrog” and this serves as notice to them. The wind can slam it down as the locking hydraulic lifts break and/or don’t work, it will hit you so hard it could knock one out or break a neck, this is a lawsuit waiting to happen, it is eminent. Next we were home and heard a loud thud. We went out and the tubs lid completely ripped off the top lid lift system completely breaking it off the tub throwing it on the ground. The dealer came out and replaced both side hinge lift arms and also new (old) lock that worked before Bullfrog changed to this new stupid design. The warranty guy said the main computer or brain to the 30k hot tub needs replacing but Bullfrog said No, really … Sadly being gone this first year a lot and the tub not working a lot, we’ve only gotten to enjoy it maybe 10 time in one year, that s a $3,000 use per use tubbing, not good. I have hot tubs since I was 30, I’m 70 now and the highly expensive hot tub has been my worse. Stick to a different brand and you/we don’t need a $30,000 useless liability of a hot tub. I wish they’d just take it back, refund and place a 10k hot tub in its place… Bullfrog could use this lemon tub to study how to make them b...

Awesome Hottub ! Couldn’t be happier !!!

I've had the spa just over 6 weeks now. The project around the hot tub has been complete for just a few weeks. So far Im very pleased with our Bullfrog Hot Tub

Love our hot tub, we use it probably 2-3 times a week. Only gripe are the cost and lack of warranty around head rest replacement. We’ve had the hot tub for a little over 2 years and the pillows are already bubbling. To replace them, I was quoted 56$ a piece, which puts me at over 200$. We vent our tub after weekly cleanings, so kind of disappointing. Other than that, we are enjoying hot tub life.

Thom in the Cache Valley store is always willing to help with any questions I have as a newbie. His insight saves money and gives confidence to the routine of scheduled maintenance! Thanks Thom!