Whole Latte Love has tons of video content to help use or chose products based on your level. I am glad I spoke to a SME at WLL before my purchase. He guided me to the right choice.

Liking the machine very much. A big step up from my previous machine of 13 years. Pulling great shots and getting used to the more powerful steamer. Great support from staff, Phillipa and Kurt if I remember correctly. Phillipa did a Zoom session with me after purchase that was helpful. Also bought a Eureka Oro Mignon SD Pro grinder that is working out really well.

As fast as you could hope for. Machine and accessories were well packed.

I had dreamed about owning a Rocket Espresso machine for years, and after finally ordering the Appartamento TCA from Whole Latte Love, I can honestly say it has exceeded every expectation. First, this machine is gorgeous. It’s the kind of appliance you actually want people to notice when they walk into your kitchen. But the real magic starts once you pull that first shot. I paired it with a Varia VS6 grinder, and I became completely obsessed with dialing in the perfect espresso. Every tiny adjustment meant I had to pull another shot… and, naturally, drink it. Strictly for quality control, of course. The unintended side effect? My caffeine intake went from “coffee lover” to “small neighborhood espresso bar. ” The upside? I became incredibly productive. Emails disappeared. Projects got finished. The house got cleaned. I briefly considered reorganizing the garage at 10:30 p. m. The downside? At some point I realized I should probably switch to decaf while I continued perfecting my technique because my heart and my Rocket were both running at full pressure. Whole Latte Love made the entire experience fantastic. Shipping was smooth, the machine arrived in perfect condition, and their videos and educational content made learning a prosumer machine far less intimidating. Instead of feeling overwhelmed, I found myself looking for excuses to make “just one more espresso. ” This isn’t just a coffee machine—it’s become my favorite hobby and the best part of my morning routine. If you’re considering buying one, my only warning is this: you’ll spoil yourself forever, your local coffee shop will start seeing a lot less of you, and your friends will suddenly discover they “just happened to be in the neighborhood. ” Five stars without hesitation. Now if you’ll excuse me, I think I need to go dial in one more shot… this time with decaf. 😉

Shipped fast and was packaged well

The first grinder did not work. Customer service was great. I had a zoom call with a tech who walked me through taking it apart in an attempt to fix. It was decided it was a factory default issue and I was sent a new grinder. The new grinder worked right out of the box. I am still perfecting how to "dial in" as I am a first time barista and there is a learning curve. I went through a pound of coffee while working with the first grinder - but WLL tech said he would send me a pound. . . . . . . still waiting. :) Shipping and service was great.

Best company out there for product choice and support

Shipping as prompt and packaging was Apple quality.

Awesome!

Easy to order and good product reviews

Love working with WLL! Excellent service with an open source of lots of information and videos on line.

My order shipped quickly and correctly. All of the YouTube videos are an excellent resource! I knew I could call and schedule a video call to help with set up but the videos are all so detailed that I did not even need to. Great business to work with!

Eureka Mignon Libra was shipped quickly and was received in good condition. My experience with the order from Whole Latte Love uneventful, which is great!

Fast transaction, easy process with some free coffee beans to boot! Thank you

It went together pretty much like the video from WLL on YouTube. The Filter Cartridge is designed to lower the mineral content to protect the espresso machine from scale, but it does not reduce Chlorides, Fluoride, and VOCs. I employed a pre-filter (AQUA CREST 5KDC) to remove Chlorides and other contaminants. The package included (as pictured) two 90° elbow FLEX Insert Connectors. The pressure reducer was easy to dial in to lower the water pressure from 4. 5 bar to 2. 5 bar. The package included (as pictured) two 90° elbow FLEX Insert Connectors. The only quibble is that my installation required two straight Insert Connectors, so I had to order these separately and wait until they arrived to install the filter. The install video gave one the impression that those straight line connectors would be included.

Great grinder!

Incredible deal-but the 35 pages of instructions are intimidating and overwhelming. So when I actually make a cup of coffee it'll be exciting

They are wonderful

Great!

Great customer service and love the educational YouTube videos. Definitely contributed to my purchase decision. Thank you.