FANTASTIC I LOVE IT. highly recommend purchasing from the refurbished collection

Packaging very well shipping fast couldn’t ask for better

Good experience, helpful customer service and even though I think shipping costs to PR was a bit expensive but not too many companies ship here in the first place so I appreciate that a lot. Definitely a future customer

When I want an espresso brand to count on I go Lavazza.

Great stuff

Service/shipping great - arrived early and in good condition 😁. Best price on this grinder at time of purchase.

Zero complaints about the profitec go. We’ve been using it for a few weeks and it consistently performs.

Shipping was fast, unit is exactly what I wanted. This is the second Academia unit I have purchased form these guys.

I have been buying from Whole Latte Love many, many years and have always been happy with them. Helpful, knowledgeable and friendly people are there to serve you.

Great service. Fast delivery.

Great service all around and really quick shipping. Would use again!

Shipping was a bit on the slow side, but experience otherwise good.

Great experience (again). Easy purchase, fast delivery- ordered Saturday, received the unit Wednesday!

Great customer service and selection of products is unmatched in the Bean world. .

great service

Redemption! Amazing espresso machine! It’s truly stunning aesthetically, very well built, and a joy to build a workflow around. The Fast R heats up quickly with the boiler pressure often ready in under ten minutes. The group head may take a few extra minutes to reach stable brewing temperature as described. The rotary pump delivers 9bar-9. 5 bar pressure creating a delightfully smooth and enjoyable crema. A huge step up from my Ascaso dream. We have chosen not to plumb it in yet but may in the future. My experience with Rocket’s shipping best practices and UPS in NY was a bit rocky at the beginning. The WLL customer service and technical teams have been exceptional in responding to the issues. The first machine was damaged by UPS with bent steel on the drip tray holder. WLL helped me return the machine and shipped a replacement unit. The replacement unit on arrival would not load tap water from the water reservoir into the boiler and was throwing an A02 hardware error code. After a bit of investigation with help from WLL technical support (thanks Todd!) a loose wire was identified that disconnected from the start/run capacitor during shipping. It was a quick fix to reconnect the wire and I’ve been running shots back to back ever since without any issues. My one recommendation to WLL would be to add an additional layer of shipping foam between the rocket packaging and UPS box. It’s quite a heavy machine upwards of 60lbs. Outside of shipping best practices it’s a terrific machine, and as always excellent support from WLL. Just UPS please do better!!

Fast shipping well packed.

So very helpful! Maintenance and repair videos on YouTube… Responsive customer service. An excellent sales Dept. I wouldn’t work with anyone else.

great people to deal with

Love your shop!