As always very good

Perfect. 100% will order again. Bye Bye to shop bought Yorkshire tea and F&M ! Good price for the quality. Makes tea drinking a special daily treat.

Great service, fast delivery and collection.

Staff helpful, products great

Always good service and delivery

Love Whithards. Love tasting in store, like a try-before-you-bye. Online there is lots of ideas as to what to do with their products and the staff are always ready to help. So, keep coming back for more.

Useless

Great products

Ignored my request for them NOT to send a chocolate sample, as chocolate makes me ill. Tea packets are silver foiled so the whole packet cannot be recycled and customers have to mess about cutting out the silver foil.

Great service from staff

Overall, I love Whittard's and their products!

The product itself isn't used since the parcel arrived opened I can't trust that it wasn't contaminated. The BRILLIANTLY USELESS customer support are just ignoring my emails, having messed up my delivery sending it to a locker without my consent - I had to get a friend (who has cancer) to ask her husband to drive 25 miles to collect it from the locker, because I am housebound due to disability. I asked for a refund which is my right under distance selling rules, but have had nothing and no reply from customer "service" don't buy this and don't buy mail order from Whittard. They are awful. Disgusting lack of customer care

Recommend to my children

Easy to use online service, could do better on speed of delivery but overall experience was really good.

***** Compliments Regent Street Whittard, ***** Thank you for sharing your thoughts regarding my feedback on your shelves. Your hot chocolate drink got very tasty flavour with coffee beans rapped in a dark chocolate with a welcome and warm tea drink for everyone who comes. ***** Great taste & loving ingredients***** Kind Regards.

I recently visited your Princes Street store in Edinburgh while on vacation from the United States, and I wanted to recognize the wonderful service I received from Rachel. She was incredibly friendly, enthusiastic, and knowledgeable. She took the time to help me choose a fantastic tea to bring home and even helped me sign up for the Whittard rewards program. What stood out most was how welcomed and relaxed I felt the moment I walked into the store. After the hustle and bustle of busy Princes Street, it was such a pleasant experience to step inside and be greeted with such genuine warmth. Rachel is an outstanding ambassador for Whittard of Chelsea. She made my visit memorable and is a wonderful example of the exceptional customer service that keeps people coming back. Thank you for having such a fantastic employee!

Unfortunately, due to the courier being Yodel, the item never arrived and was returned to Whittards. The customer service experience with Whittards was very poor and they would not assist with the issue.

I did not drink tea, but when in a Whittards shop one Christmas, I was given a free sample tea sachet to try. I found it very pleasant and have been ordering online ever since. This last time I made a mistake in my order and ended up with 5 packets of the wrong tea. I had been ill, saw the word Mango and assumed it was the one I usually bought - mango and bergamot, but it was in fact passion fruit and mango. Having experienced good fortune in trying the original free sample I opened a box and made myself a cup. I use loose tea at home. Unfortunately for me I found this far too sweet and could not finish the cup. The sweetness also had a stickiness to it which meant that removing the tea leaves from the strainer, once they had dried, was very difficult. However, I rang Whittards and found them to be very helpful. If I returned the unopened packets to a shop, within 30 days of receiving them, they would happily replace them with my usual brew. They were efficient and quick. Emailing the exchange receipt to me after the transaction. Thank you Whittards!

Have loved your tea since I was a young girl

Very poor customer service