Amazing customer service! They really back their products, and help you navigate the process.

The boots are nice. My grandson loves them. Have to wait till the snow flies to see how warm the are. Service was great!

Love the toddler tractor boots will be making my great- grandsons Birthday. Just received them in mail in less than a week since they were ordered

Shipment was supposed to be delivered on 9/3 still shows waiting to be delivered it’s now 9/5 there’s zero updates

Great and highly responsive service. Just received order for Staheekum slippers. They seem like winners, and at a very attractive price!

I am extremely happy with the boots. The only thing that I did not know is that the material comes from China. I was, mistakenly, under the impression that your boots were made in the USA. I do love them and am grateful that they were available for me to purchase. The only reason I got them is because I was gifted a pair from a neighbor right after the hurricane Milton hit. Everything was flooded, boots were needed and I had no idea where to even get a good pair. The ones I got were so comfortable that when they began to split and got ripped I knew I wanted this boot. I looked on the inside, found the name, Washington Shoe Company, went online and found you! The price was a bit more than I wanted to pay, but I thought, the boot is wonderful, comfortable and, frankly, well, as far as I thought, I am very willing to pay the price for an item "made in the USA". It kinda was a bit of a bummer to see the "made in China" notice. I guess my assumption was a bit more of a, well, wishful thought.

Your service was great, but the UPS system said my package would be delivered on the 16 th at 9. It was not and I needed the little boots as a gift on Sunday!!! Very disappointed either their service!

I contacted customer service about the horrible smell from our new rain boots - one pair from Amazon, one from Zappos. We have been wearing Western Chief for over 15 years and no previous issues with odor. You told me to air them out and it will dissipate, but after almost a month, they still smell. Especially after they are worn outside in hot weather. So now we have horrible smelling boots and neither Amazon or Zappos will take them back because they have been worn.

Excellent customer service and satisfaction!

One of the best companies I have ever worked with.

No helpful. Not good quality. Don't buy

Great service great product can’t ask for anything more

great to be partners

Just arrived today, wore them for most of the day and found them comfortable. However, the soles on these shoes are way too slippery! Any smooth surface is like an ice ring…terrible for the roads in the PNW which frequently have moss growing along the edge. I hope to try some trails next.

Loved the look of the sand clogs and black polka dots skimmer shoes but when they arrived two of the three pairs ordered were damaged. Customer service was very understanding and is allowing me to return the shoes. It took 10 days or more to get the shoes and then to have to return two of three pairs ordered. I won’t order again from this company.

I was excited to find the perfect birthday gift for our granddaughter…Ladybug rain boots with a matching umbrella, and placed the order April 5th. As of April 17th I’m still awaiting their arrival after receiving notification they would be delivered yesterday. The USPS tracker currently does not give an expected delivery date; the last USPS shipping update is dated 6 days ago. We missed gifting these to her at her party; hope is dwindling that they will arrive before her actual birthday in 5 days. 😔

All the wellies I have bought for the kiddos have been fantastic and they love them! Great quality and fantastic customer service.

Was prompt with response and return label

I have a pair of your boots and sent my daughter a pair. I can wear them all day if I need to. Very comfortable

I am VERY impressed with your customer service. You responded immediately. Instructions were clear and you stood behind your product. Very satisfied