It was easy to find the exact part I needed, and shipping was fast. Thanks!

You did exceptionally well.

Fast delivery of replacement parts, reasonable cost, easy ordering process, great product - thanks!

Easy to use. Makes great coffee!

Turn around time was good…thanks for speedy response

The coffee pot gleams and the brew tastes even better. Clean caf powder works great.

Shipping took a minute but was worth the wait for something that is quality and will last.

Great product selection and service!

Using the system was easy & trouble free, The part was a big disappointment. The part doesn't make a difference in function, in replacing the older worn out part. The middle setting doesn't work at all. The indent of the part doesn't maintain its position, rendering that position useless, I don't use it at all. When the original part didn't operate as intended, I ordered a replacement & there was no difference, the design of the part is flawed.

Excellent!

Great. I purchased my moccamaster in January 2010. It works great, brews piping hot coffee but a lot of its parts are worn and cruddy looking…. It was great to be able to buy replacement parts and make my moccamaster look new again… parts fit perfectly and machine is still brewing a piping hot cup of coffee…

This is the best coffee ever. We've tried multiple machines and can always taste the difference, which is why I will never get rid of it even though I have been so tempted by the plastic-free options. If there were parts sold separately (stainless steel or glass or ceramic brew basket and lid replacements) I would purchase them SO fast and would recommend this machine to everyone I know. Please please please please please consider adding options that don't include hot liquid coming into contact with plastic!

Good

I ordered a replacement travel lid for my carafe and could not believe how fast it came! I had it within days and was so pleased.

Simply great tasting coffee.

Replacement parts fit exactly like originals. Best coffee maker ever.

Extremely reasonable shipping.

It’s been exactly 8. 5 years since I bought my Moccamaster KBGV coffee maker. I’ve used it literally almost every day. It works 100% like the day I bought it. Fast, hot and flavorful coffee…always made with filtered water and fresh ground beans. I religiously descale and clean it. It has stayed looking new and I’m most proud of this kitchen appliance. It’s always a conversation piece. 8 of my friends and relatives have purchased this machine based on my satisfaction and they all are glad they did. I love how they are made. Watch their factory tour on YouTube. In a world where quality and integrity in manufacturing continue to spiral downward all too often, Moccamaster has found a way to not compromise.

We are really enjoying our new coffee maker.

Terrific support and follow through