Quick shipping and great communication.

Shipping delay was surprising, some kind of software/logistics problem. was given a small discount which was very nice!

Service was prompt, despite your warning of a warehouse delay

There was a delay in shipping which caused the bag to arrive quite late. They provided me with a 10% discount for the delay. I am very happy with the product itself.

Excellent build, as expected, roomy yet lightweight. Fits a MacBook Pro 16” without any issues

No issues at all. Great experience and plan to buy more items.

Excellent product!

Good customer service, efficient return/recycle program, appreciate the warranty.

The delivery was over a week late due to a technical issue affecting warehouse operations, but it was worth the wait. I’m loving the bag.

Excellent service

ordering and customizing the bag was easy!

It is a great daily bag, small enough to be comfortable and not feel like I am weighed down with a bag. The handle is sewn on a little too fat back on the "spine of the overflap, meaning that to carry the bag by the handle i s awkward.

Tried their best to help fix my bag, kept me updated and returned to me asap.

Everything went very smoothly. Bought this for my husband for his birthday and he is very happy with it. Arrived on time and just as expected.

Really love this bag, shipped way quicker than I expected a custom bag to.

Everything worked like a charm.

In 2010 I bought my first Timbuk2 backpack during a trip to New York. After many trips and adventures it’s time for my second one! Such a well designed, sturdy and stylish backpack!

The only reason I did not give 5 stars is I’m impatient and it took more than two days to get it. But I liked the bag so much I ordered another style and look forward to using it soon

Service and shipping were as expected, no complaints! I have not had any interaction with customer service so I cannot comment on that aspect. Here is my review of my Q Laptop Backpack 2. 0: This backpack is exactly the quality I was hoping for but afraid to expect. It just looks and feels NICE quality. I love the color, and the fact it's made from recycled materials helps temper my guilt over purchasing a new item. I love that there are plenty of pockets for organizing, but the outside of the bag still looks sleek and smooth, professional enough for a workplace but with the versatility to use in other settings as well. The only issue I have had so far is that I have a 17" "gaming" style laptop so while the screen is standard 17", it has extra surface area around the edges that make it a VERY tight fit in this bag. The laptop space in this bag is quite generous and seems well padded, but I can barely close the zippers over my personal laptop, which is frustrating because I specifically wanted a bag that would fit both my personal laptop and my smaller work laptop for travel. My smaller work laptop will fit in either the rear-most laptop pocket or the main pocket in the space meant for a tablet. However, I have been able to just barely zip it closed over my larger personal laptop, and that took working at it for quite a while. Maybe the fabric of the bag will stretch slightly over time and make it easier to zip closed. The other odd thing that doesn't affect me since I don't fly but may be of note to others: the way the zippers can close on this bag are opposite to where the side handle is. So if you accidentally leave one of the front zippers open, and pick the bag up by its side handle, you're in danger of spilling the contents of your bag out the other side. I am not sure the logic of that design choice, or why one of the front pocket only zips open at the top and to one side, instead of the top and both sides. Minor complaints for an otherwise very nice backpa...

I absolutely love the Timbuk2 product. This is my fourth messenger bag. Two were gifts, including one for my wife.