The only reason I did not give 5 stars is I’m impatient and it took more than two days to get it. But I liked the bag so much I ordered another style and look forward to using it soon

Service and shipping were as expected, no complaints! I have not had any interaction with customer service so I cannot comment on that aspect. Here is my review of my Q Laptop Backpack 2. 0: This backpack is exactly the quality I was hoping for but afraid to expect. It just looks and feels NICE quality. I love the color, and the fact it's made from recycled materials helps temper my guilt over purchasing a new item. I love that there are plenty of pockets for organizing, but the outside of the bag still looks sleek and smooth, professional enough for a workplace but with the versatility to use in other settings as well. The only issue I have had so far is that I have a 17" "gaming" style laptop so while the screen is standard 17", it has extra surface area around the edges that make it a VERY tight fit in this bag. The laptop space in this bag is quite generous and seems well padded, but I can barely close the zippers over my personal laptop, which is frustrating because I specifically wanted a bag that would fit both my personal laptop and my smaller work laptop for travel. My smaller work laptop will fit in either the rear-most laptop pocket or the main pocket in the space meant for a tablet. However, I have been able to just barely zip it closed over my larger personal laptop, and that took working at it for quite a while. Maybe the fabric of the bag will stretch slightly over time and make it easier to zip closed. The other odd thing that doesn't affect me since I don't fly but may be of note to others: the way the zippers can close on this bag are opposite to where the side handle is. So if you accidentally leave one of the front zippers open, and pick the bag up by its side handle, you're in danger of spilling the contents of your bag out the other side. I am not sure the logic of that design choice, or why one of the front pocket only zips open at the top and to one side, instead of the top and both sides. Minor complaints for an otherwise very nice backpa...

I absolutely love the Timbuk2 product. This is my fourth messenger bag. Two were gifts, including one for my wife.

Smooth transaction

great size and functionality. hope to enjoy it for many years.

Fast shipping and generous discount codes

I ordered the next larger size but returned it, was refunded and ordered the smaller version. No complications. I recommend this bag . .

This is a very sturdy backpack that stands out in a crowd thanks to the customization options.

It's carries a lot more than the size might suggest. The material feels really nice, it's easy to wipe clean for accidental spills. The strap is a bonus. It's easy to adjust to wear comfortably. Only complaint is that I wish the key string was outside the zip the pocket.

Perfecto

I am really pleased with how fast everything was processed. My item arrived on time.

Fast shipping

Great site, great products.

Shipping was quick and timely and ordering was easy.

Haven't had a chance to try it yet, but this is one of the most ingenious and sturdy luggage I ever had, and I went through 5~6 luggage in the last couple of years. Love the bright yellow color too, and am confident that if anything fails, then Timbuk2 will have my back.

A week in and it seems to be really high quality so far! The cushion on the straps is great and the size of the backpack as a whole is perfect. It feels sleek and functional. The downsides: (1) I wish the side pocket were a little larger, or perhaps two side pockets instead of just one. (2) I haven't found a way to tuck in the front strap if I don't want to use it and don't want it flopping around. But I've "solved" the problem by using the strap and I think it's actually helping my posture so. . . hidden perk. (3) I'm not a huge fan of the straps hanging off the bottom under the buckles; you can shorten them by folding them under the elastic, but I'd rather not have them there at all. When I use the backpack for travel, I may come to appreciate this feature. But as a commuter backpack, it feels unnecessary. Overall I'm pleased with the purchase, but I wouldn't say it's a perfect bag.

Love this suitcase. The inner pockets make it super useful and it's perfect for the overhead. Plus it's a unique yellow that I can find easily.

Good service, decent delivery speed considering these bags are basically custom made. Good communication throughout.

It arrives quickly

Shipping speed was reasonable, packaging was easy to open. The only suggestion I can make is that putting your logo on the outside of shipping packaging can spoil some surprises. Is there a benefit to the delivery person knowing where I’m ordering things from?