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All the items received are quality made,
Absolutely loved everything I ordered!!
Your website is great and so are the videos on facebook.
Customer service and response time was excellent. I'll purchase from Willow Tree again.
I love the jacket, the denim is soft lightweight, making it comfortable. The sizing is good, based on the design, the only thing to consider on size would be the shoulder and sleeve length other than that the jacket is plenty roomy. It also washes well. Shipping was within a week from placing my order. .
Love the positivity from the Willow Tree and from the models and staff. I also love how quickly orders are ready for pick-up. Quality of products and clothing are phenomenal. Everyone there is a delight.
The return policy needs significant improvement and is extremely misleading. I paid an additional fee for the “easy refund” option, expecting that I would receive a refund to my original form of payment. Instead, the “refund” is only issued as store credit to be used toward another purchase. This is frustrating because if you don’t find another item you want, you are essentially forced to keep your money tied up with the company. Calling it an “easy refund” is misleading when it is actually an exchange/store-credit policy. Customers should not have to spend additional money simply because they want to return an item. The return policy needs to be much more transparent, and customers who pay for a refund option should actually receive a refund—not be limited to store credit.
All went great!
I recently went back to see how a pair of pink jeans were styled and couldn't find the. This has happened before. There is no way to keep something for a couple of weeks.
Love getting style ideas from the stylists. Great customer service. Love the fashion you can't find elsewhere. Improvements: If you miss a live and it's no longer accessible, it's hard to decide on an item if the video attached to the item doesn't actually show the item but an "empty" room with people talking, maybe about the intended item, but sometimes about other items. If the item was shown in a live, why can't that part of the live video be attached to the item? Sometimes the long hair (as beautiful as it is) blocks being able to really see the item. For some items it would be nice to see the material or object up closer. I've always been surprised that for most lives (regardless of which store it is), the person/people don't have a little tape measure (like for sewing, etc) available to them during the live to answer inevitable questions from viewers. The description doesn't always include all of the details. If someone behind the scenes had a tape measure, that would be very helpful to viewers.
Absolutely love. I purchased an XS and it fit perfectly. I posted it on instagram on @sassy-60style page and I had several people reach out to find out where I purchased.
Your shipping is fabulous! Everything I’ve ordered was delivered when expected!
Love it!! Goes with so many of my outfits !!💕
I visit the site on a regular basis and adore the Live Sales. Only comment would be that accessories are separate from Clothing so sometimes I have to try to remember the corresponding Live presentation of the accessory that I am looking for. Can’t always find it in the accessory section of the site. There is likely a good business reason for doing it that way though!!
The best site, app, Comment Sold, and shopping experience!! I love these ladies! I feel like they are my friends I have never met. I want to spend my 60th Birthday with them. 🤣🩷
Absolutely love shopping here! I did see that yall added the models stats so that is a great plus!
I love my pink sequin top!
I have ordered several things from you guys. Several things have fit just great. But I had pants & shorts I specifically went by your model & sizing chart and they did not fit, even after ordering a larger size. I’m generally a Size 10… started with Medium (most size models/chart said size 30 waist & they didn’t even button. So I returned for a size Large (which I would think would then be a Size Large which I would definitely think would cover up to a 12… still barely buttoned. ) I think a little better clarity on pants sizing would be beneficial. Like “runs small or sizing 8/10 or 10/12 would be helpful. I really enjoy your brand, but would like to avoid so much returning (even after researching size charts. )
It is hard to judge the sizing of the clothes. Need to use the measurements of the garment for each size.
I love your graphic tee’s. Black pants . Excellent quality!! Thank you





| Stars | Count |
|---|---|
| 5 | 2018 |
| 4 | 138 |
| 3 | 82 |
| 2 | 45 |
| 1 | 86 |
| Total | 2369 |