Never received. Poor customer service.

The part that I ordered arrived today (13/7). It was exactly as the one that needed replacing, right down to the colour (which you confusingly described as teal though, to me, it's grey as I actually wished). So it worked out in that regard. The process took much longer that it would have, however, if one could still order by phone.

After four weeks of following up, nothing has been resolved. This level of customer service is extremely disappointing. I will be returning the item, and I will be sharing my experience and review of your poor customer service.

I am still waiting for a replacement part for my recalled thermos. Is this normal?

I like the Thermos brand products.

I needed a replacement lid for my tumbler and it fits perfectly.

There was a recall amazon sent a letter to discard and you did not replace it

Highly recommend Thermos brand. Products are high quality. Representatives are helpful & knowledgeable if you ever need to contact them.

I never received my recall item

It seems if you “loved” having me as a customer the process of replacing a defective part would not have been (and it still is) so time consuming and frustrating. I purchased the small thermos as a gift for a friend. IT HAS BEEN MONTHS and she still cannot use your product because the replacement part has not arrived.

While I was promised a replacement, I received nothing and never heard back from Thermos after I submitted all the required documentation.

My cI'oncern was never addressed even after I've returned requested pictures.

I never received my new lid

Get the recall on my thermos lid has been confusing and drawn out.

Service was quick and accurate. Great work! Well done.

The process for replacing a recalled part was easy and the parts were received within a month. Thank you.

Keeps drink cold!!

I still have not received my order

I threw away my 2 unvented stoppers, as instructed, after sending a picture of them in the trash, but I have not received replacements. I should not have followed your instructions! Now I have two thermos bottles with no stopper. Frustrated and disappointed!

A ridiculous amount of emails/photos needed to replace an item Thermos made faulty and still no replacement received.