My cI'oncern was never addressed even after I've returned requested pictures.

I never received my new lid

Get the recall on my thermos lid has been confusing and drawn out.

Service was quick and accurate. Great work! Well done.

The process for replacing a recalled part was easy and the parts were received within a month. Thank you.

Keeps drink cold!!

I still have not received my order

I threw away my 2 unvented stoppers, as instructed, after sending a picture of them in the trash, but I have not received replacements. I should not have followed your instructions! Now I have two thermos bottles with no stopper. Frustrated and disappointed!

A ridiculous amount of emails/photos needed to replace an item Thermos made faulty and still no replacement received.

I have no idea what’s happening in the replacement of my thermos. You tell me it’s unsafe to use I send you pictures and I have no idea.

I already did this review. I purchased 2 of these thermoses from Amazon for my kids lunches. Once I got the recall notice I trashed them as I realized that with a poor vent, bacterial and food borne illness are increased risk. I was then informed you will not replace the thermoses, only the stopper. This is ridiculous. I have contacted support, I have sent the Amazon receipt, I have reached out to the recall representative without response nor resolution. I have been using your Thermos brand since I grew up deer hunting in Wisconsin at age 12. Obviously your customer service has deteriorated. I will not respond again to these poorly timed emails that redirect and not resolve. I also will not use your brand again.

i filled out forms, took photos, got approved, but never received the replacement for a recalled item.

The recall process is taking a very long time and the communication about progress is limited.

No resolution only arguments

We purchased 2 SK3000 thermos jars, and received a recall notice for the stoppers not having pressure relief. We asked for the jars to be replaced in addition to the faulty stoppers, as the stoppers would pop open due to the built-up pressure and knock the jars out of hands and fall to the ground. We bought these for our kids to bring lunch to school, and they cannot be used anymore due to the many dents on the jars themselves. Our kids have complained many times that the stoppers popped open, knocking the jars out of hand and fall to the ground, with food spilling out of the jars. Our request for the jars to be replaced was denied without any explanation.

Eww

I never received the new Thermos lids.

No le responden

I never received my replacement top for my thermos

Still have not received my replacement