I submitted product replacement for a Thermos SK3010 bottle with images. I never received a label to send it back, incited Thermos send me a stopper that does not fit the SK3010 bottle!

Item caused hole in my ceiling have been trying to get some compensation .. sent product back with no communication on your end.

Still didn't get the recall replacement

I have a thermos that has a spoon holder . I use the thermos to bring Indian dals or curry’s for lunch. It’s very convenient to have the thermos and spoon as a single package. I lost the one that came with the thermos. These replacements spoons are perfect.

Product is as expected. Seals well, so no spills & keeps my water cold.

Terrible. After waiting months for my claim I am only getting a stopper. I was told to throw away the entire thermos and now they are asking me to send more pictures and they are only replacing one part of it. Why do I want a replacement part when then whole unit was thrown away. Terrible service. Nobody there actually cares to help or respond.

I have submitted 2 emails trying to get a response. I have not received any return response from thermos. I have a damaged products and need to get a replacement part or new thermos. Maybe someone will see this and respond. I tried calling the telephone number, and they referred me to an email address. But they are not returning emails either.

thermos is great - recall response is a joke and should be a PR disaster. . its been a month since I was given a tracking number and still in route?? sorry I am not buying it! you made me throw the old lid away and take a picture - then leave customers without a thermos for months

We were planning to order 16 of these with our police department’s logo. Before placing the full order, I spent over $50 on one to make sure it would meet our needs. Unfortunately, the one-inch-by-one-inch customization area made the logo much too small. Delivery also felt like it took nearly two months, which added to the disappointment. The top design is the main reason we chose this product, but the logo needs to be larger for this order to work. Can you offer a larger imprint area or another product with the same style of top?

It was easy to submit a claim. I received claim approval and replacement lids -- I had two thermos bottles -- within the time frame stated.

This warranty replacement took almost 3 months! The back and forth of sending information that I had already submitted, was absurd! Being unable to use my container for all that time was disappointing.

Saw the recall and sent photos of my small thermos. Thanks for letting me know it’s a safe one.

They were very thorough and kept me informed.

My Thermos had a "Pour Through" cap. Replacement cap does not. Thermos decided that I did not need a feature that I paid for.

Received a replacement cap as part of a recall. The replacement cap does not have the "Pour through the cap" feature that the original cap has. A feature that determined my purchase of the Thermos.

I hope this comment finds you well : I still haven't received the lid for my flask : You asked me to trash it a few months ago, I did it so and took the picture and sent it to you. Since then I haven't received the replacement !!! What a terrible experience with Thermos brand.

Ordered 3 replacement stoppers as part of the safety recall but only received 1 of them. . I emailed a letter to explain and attached a picture of what had arrived. Sent to consumer.service@thermos.com but have not heard back from them about order #38550. It has take more than a month to get the one that I did get. We have used these 3 Thermos products for years and was quite surprised that there were safety issues but now to have a problem with a replacement order. I am wondering if Thermos will getting ay of my future business.

I was hoping to find a replacement lid to a 30 year old Thermos Travel mug. After getting to a real person (which, Thank You, was easier than most places) I sent pictures and explained my problem. Everyone I interacted with was wonderful, verifying I had the correct replacement lid. I have actually thought about contacting them to see if a whole new thermos is available to purchase as it's the only one I use for my daily coffee because it fits my small hands. Thank you Thermos for having a great customer service team and not just AI bots.

So happy to receive the recalled part. I can enjoy my Thermos again.

I absolutely love this thermos. It is easy to clean and it keeps my food hot!