Saw the recall and sent photos of my small thermos. Thanks for letting me know it’s a safe one.

They were very thorough and kept me informed.

My Thermos had a "Pour Through" cap. Replacement cap does not. Thermos decided that I did not need a feature that I paid for.

Received a replacement cap as part of a recall. The replacement cap does not have the "Pour through the cap" feature that the original cap has. A feature that determined my purchase of the Thermos.

I hope this comment finds you well : I still haven't received the lid for my flask : You asked me to trash it a few months ago, I did it so and took the picture and sent it to you. Since then I haven't received the replacement !!! What a terrible experience with Thermos brand.

Ordered 3 replacement stoppers as part of the safety recall but only received 1 of them. . I emailed a letter to explain and attached a picture of what had arrived. Sent to consumer.service@thermos.com but have not heard back from them about order #38550. It has take more than a month to get the one that I did get. We have used these 3 Thermos products for years and was quite surprised that there were safety issues but now to have a problem with a replacement order. I am wondering if Thermos will getting ay of my future business.

I was hoping to find a replacement lid to a 30 year old Thermos Travel mug. After getting to a real person (which, Thank You, was easier than most places) I sent pictures and explained my problem. Everyone I interacted with was wonderful, verifying I had the correct replacement lid. I have actually thought about contacting them to see if a whole new thermos is available to purchase as it's the only one I use for my daily coffee because it fits my small hands. Thank you Thermos for having a great customer service team and not just AI bots.

So happy to receive the recalled part. I can enjoy my Thermos again.

I absolutely love this thermos. It is easy to clean and it keeps my food hot!

Replacement led because of recall was very difficult to navigate. I used online portal. Was told I didn’t. Had to submit again. Months later still waiting. Were you hoping we’d give up?

It has not been received and impossible to get anyone to answer emails. No phone customer service 😡

Submitted a replacement stopper request in May 2026 due to product recall for SK3000 SK3010 SK3020 Stopper. Thermos required proof of the old stopper being discarded. It has been over 3 months but no replacement received yet. This is apparently a dangerous Thermos item and I have experienced terrible customer service.

Package shows as shipped by you on august 7, but UPS has still not received package.

ridiculous recall process, seemingly designed to not have to send the replacement part (in my case a thermos lid), especially after having to throw the original lids away and provide a photograph. Too busy to deal with you. Thankfully there are options besides your company, from which I will never purchase another product.

I started to offer a detailed summary of my 3-1/2 month warranty issue experience on part number SK3000 but realized that if I did I would have spent more time giving feedback than Thermos did in resolving my issue. I’m just glad that there are multiple other companies offering the same products that I can go to in the future……

The response and action taken are very slow. I prefer human interaction and I strongly believe that would have sped up the process. My order is also stuck at UPS pick up status. When I called UPS they said it was a USPS tracking number

It took 14 1/2 weeks to get a replacement stopper that was recalled. WOW!

Never received order, emails ignored. Terrible service.

Transaction was smooth. New cap received in bubbles package. Thanks.

Took some time but all is well