I like the Thermos brand products.

I needed a replacement lid for my tumbler and it fits perfectly.

There was a recall amazon sent a letter to discard and you did not replace it

Highly recommend Thermos brand. Products are high quality. Representatives are helpful & knowledgeable if you ever need to contact them.

I never received my recall item

It seems if you “loved” having me as a customer the process of replacing a defective part would not have been (and it still is) so time consuming and frustrating. I purchased the small thermos as a gift for a friend. IT HAS BEEN MONTHS and she still cannot use your product because the replacement part has not arrived.

While I was promised a replacement, I received nothing and never heard back from Thermos after I submitted all the required documentation.

My cI'oncern was never addressed even after I've returned requested pictures.

I never received my new lid

Get the recall on my thermos lid has been confusing and drawn out.

Service was quick and accurate. Great work! Well done.

The process for replacing a recalled part was easy and the parts were received within a month. Thank you.

Keeps drink cold!!

I still have not received my order

I threw away my 2 unvented stoppers, as instructed, after sending a picture of them in the trash, but I have not received replacements. I should not have followed your instructions! Now I have two thermos bottles with no stopper. Frustrated and disappointed!

A ridiculous amount of emails/photos needed to replace an item Thermos made faulty and still no replacement received.

I have no idea what’s happening in the replacement of my thermos. You tell me it’s unsafe to use I send you pictures and I have no idea.

I already did this review. I purchased 2 of these thermoses from Amazon for my kids lunches. Once I got the recall notice I trashed them as I realized that with a poor vent, bacterial and food borne illness are increased risk. I was then informed you will not replace the thermoses, only the stopper. This is ridiculous. I have contacted support, I have sent the Amazon receipt, I have reached out to the recall representative without response nor resolution. I have been using your Thermos brand since I grew up deer hunting in Wisconsin at age 12. Obviously your customer service has deteriorated. I will not respond again to these poorly timed emails that redirect and not resolve. I also will not use your brand again.

i filled out forms, took photos, got approved, but never received the replacement for a recalled item.

The recall process is taking a very long time and the communication about progress is limited.