Replacement led because of recall was very difficult to navigate. I used online portal. Was told I didn’t. Had to submit again. Months later still waiting. Were you hoping we’d give up?

It has not been received and impossible to get anyone to answer emails. No phone customer service 😡

Submitted a replacement stopper request in May 2026 due to product recall for SK3000 SK3010 SK3020 Stopper. Thermos required proof of the old stopper being discarded. It has been over 3 months but no replacement received yet. This is apparently a dangerous Thermos item and I have experienced terrible customer service.

Package shows as shipped by you on august 7, but UPS has still not received package.

ridiculous recall process, seemingly designed to not have to send the replacement part (in my case a thermos lid), especially after having to throw the original lids away and provide a photograph. Too busy to deal with you. Thankfully there are options besides your company, from which I will never purchase another product.

I started to offer a detailed summary of my 3-1/2 month warranty issue experience on part number SK3000 but realized that if I did I would have spent more time giving feedback than Thermos did in resolving my issue. I’m just glad that there are multiple other companies offering the same products that I can go to in the future……

The response and action taken are very slow. I prefer human interaction and I strongly believe that would have sped up the process. My order is also stuck at UPS pick up status. When I called UPS they said it was a USPS tracking number

It took 14 1/2 weeks to get a replacement stopper that was recalled. WOW!

Never received order, emails ignored. Terrible service.

Transaction was smooth. New cap received in bubbles package. Thanks.

Took some time but all is well

Customer service communication was prompt and professional. However, replacement fulfillment took over two months and only one product was corrected. I received nothing for my other Thermos product.

I bought a recalled-item via Amazon, and I contacted the service team but did not get any answer.

I have never used these particular products but as a long time consumer of your products I would like to believe that these products are made with the same care and sturdy material that is used in your adult products. I will say however, that I like seeing the colors and would likely purchase one of these for my grand baby when she's old enough to need one.

I have two products that need the toppers replaced. On June 8, 2026 both requests were merged into one ticket. It’s August 6 and I am now getting confirmation of one topper and no response for the second topper.

Never received replacement cap

Thank you all so very much for your kind service and understanding. You all are awesome!!!

After 1 month of waiting I finally received a shipping notification, with an INVALID tracking number.

Months ago I submitted a request for TWO replacement caps after the recall. I have yet to receive anything. Weeks ago I received an email that one is on the way. Still waiting and no second notification.

Love the bottle. Just don’t care for the plastic carry handle