Customer service communication was prompt and professional. However, replacement fulfillment took over two months and only one product was corrected. I received nothing for my other Thermos product.

I bought a recalled-item via Amazon, and I contacted the service team but did not get any answer.

I have never used these particular products but as a long time consumer of your products I would like to believe that these products are made with the same care and sturdy material that is used in your adult products. I will say however, that I like seeing the colors and would likely purchase one of these for my grand baby when she's old enough to need one.

I have two products that need the toppers replaced. On June 8, 2026 both requests were merged into one ticket. It’s August 6 and I am now getting confirmation of one topper and no response for the second topper.

Never received replacement cap

Thank you all so very much for your kind service and understanding. You all are awesome!!!

After 1 month of waiting I finally received a shipping notification, with an INVALID tracking number.

Months ago I submitted a request for TWO replacement caps after the recall. I have yet to receive anything. Weeks ago I received an email that one is on the way. Still waiting and no second notification.

Love the bottle. Just don’t care for the plastic carry handle

I STILL do not have the replacement part from the recall I was notified of. It has been at least a month or two since I filled out the “paperwork” for this recall. School is about to start, and I use this thermostat a lot. I usually extend grace to companies, but this is getting a little ridiculous. I’m not sure I will order my next thermos from your company if I am able to find a comparable alternative.

I have not received the replacement

You have never sent me a replacement for my thermos and I sent you a picture months ago.

Here's what I think about my 16oz stainless steel replacement stopper. I think it's AWESOME! I have three 16oz stainless steel Thermos brand thermoses and they are several years old. I have worn out the stoppers from every day use and I was desperate in finding replacements. . . Thermos. com came to the rescue and supplied me with brand knew replacements and I couldn't be happier!!

The lunchbox broke literally the first time our 5yo brought it to school. The teacher told us it broke when trying to open it. I immediately made a claim to customer support; they never got back to me.

Recalled parts never arrived even after “jumping through all the hoops” in sending photos, repeatedly requesting the parts, sending my address again, etc. I love the Thermos jars but will just use the lids they came with because I completely give up on getting the upgraded parts.

To get a replacement for a cap that Thermos admitted to be defective, I had to submit an unreasonable amount of evidence (a) that I owned said Thermos cap and (b) that I had discarded it prior to receiving a replacement. That replacement took nearly two months to arrive, so I could not use the product at all in that time. I understand needing to protect against scams, but who is going to lie about owning a product just to get a cap?

I am still waiting on my Thermos lid with the safety valve built in. This thermos had a recall on it regarding the safety lid but I have been going back and forth for MONTHS trying to get them to send the safety lid they have promised.

Did not receive the stopper

I love having a thermos that keeps my tea or water cold for even more than one day!

Still waiting for my replacement top!!!!!!!!!!!!!!!!!!!!!!!!