I STILL do not have the replacement part from the recall I was notified of. It has been at least a month or two since I filled out the “paperwork” for this recall. School is about to start, and I use this thermostat a lot. I usually extend grace to companies, but this is getting a little ridiculous. I’m not sure I will order my next thermos from your company if I am able to find a comparable alternative.

I have not received the replacement

You have never sent me a replacement for my thermos and I sent you a picture months ago.

Here's what I think about my 16oz stainless steel replacement stopper. I think it's AWESOME! I have three 16oz stainless steel Thermos brand thermoses and they are several years old. I have worn out the stoppers from every day use and I was desperate in finding replacements. . . Thermos. com came to the rescue and supplied me with brand knew replacements and I couldn't be happier!!

The lunchbox broke literally the first time our 5yo brought it to school. The teacher told us it broke when trying to open it. I immediately made a claim to customer support; they never got back to me.

Recalled parts never arrived even after “jumping through all the hoops” in sending photos, repeatedly requesting the parts, sending my address again, etc. I love the Thermos jars but will just use the lids they came with because I completely give up on getting the upgraded parts.

To get a replacement for a cap that Thermos admitted to be defective, I had to submit an unreasonable amount of evidence (a) that I owned said Thermos cap and (b) that I had discarded it prior to receiving a replacement. That replacement took nearly two months to arrive, so I could not use the product at all in that time. I understand needing to protect against scams, but who is going to lie about owning a product just to get a cap?

I am still waiting on my Thermos lid with the safety valve built in. This thermos had a recall on it regarding the safety lid but I have been going back and forth for MONTHS trying to get them to send the safety lid they have promised.

Did not receive the stopper

I love having a thermos that keeps my tea or water cold for even more than one day!

Still waiting for my replacement top!!!!!!!!!!!!!!!!!!!!!!!!

Terrible service. Is been 11 weeks and no replacements. Was bad problems filling out their forms and getting conflicting instructions.

No order received so far, delayed response, stated too many customers, staff shortage, etc - just excuses.

This recall is the longest, most complicated recall I have ever participated in. After months of emails, multiple pictures, and months of nothing. You are only shipping one cover even though every picture showed two.

Customer service is horrible. Unresponsive. Focus is to NOT to do right by their mistake. Strong brand, great products but their customer service is far lacking in responsiveness, responsibility and genuine customer care.

I am grateful that you finally honored my request to have my mug replaced within the warranty. . I first request in February it finally was processed in June after multiple requests.

Product was recalled for exploding in people's faces and trying to get it resolved was overly complicated and never resolved. Not worth the price or hassle, and it was easier just to throw it out. Not the brand I remember from my youth, and I won't buy Thermos again.

Never received part for recall. The whole process has been lengthy and annoyingly excessive.

Warranty/recall folks responded quickly with instructions. Received the replacement within timeline they’d indicated.

The replacement to my thermos lid was called to my attention. The process took a bit of time, but was smooth in the end. Very satisfied.