Very prompt delivery but we aren't going to put it up until the spring so we can't review any other aspect of it

Customer service was great. It got shipped on time. We will set it up this spring.

Recived cover when they said.

Shipping was fast! Packaged well and everything was all there!

This is my second cover from pool factory. It's as described and will save you time and money when reopening.

Excellent services

Pool is always clear once we open it backup for the summer

The pool factory is one of the best companies as far as products for the pool and customer service.

I love the pool factory. They are friendly and helpful!

Shipping service was great

So far I am very happy, I got my pool ordered and installed in September, the end of the season. The product seems good quality. When I called for assistance, I got a real person, and they were knowledgeable. The delivery was quick easy on time. Do your research on the photos with the style and colors, that can throw you off. Try to use clients reviews labeled properly. I had a small issue with the freight company (un related to pool factory), but after speaking with pool factory they were 100% on my side and gave me the support I needed. When closing the pool we had a small tear in the pillow, I had a new one in 2 days, easiest process. I would 100% recommend them, I have already given out their website to multiple people. Prices are reasonable and I feel confident about my purchase. I am also impressed with the customer service, it's rare these days.

It seems to be good quality, very heavy duty.

Shipping was excellent arrived early and shipper had an electric forklift and placed it on the side of my house right where I needed it to install later

Hopefully it will be a 5 star once it’s set up?

Everything worked as described. A large pool like this is a little tricky to self install. but worth every penney.

Excellent!

So far so good. Wrapped up tight for winter

The product was shipped out quickly and for a reasonable price. It arrived very quickly and the delivery company was very nice and helpful

Love it

Great service!