Asked Pond Guy for a credit on an item that was on backorder. Customer service was exceptional and professional. The Pond Guy quickly followed up with all appropriate e-mails related to the credit. Have purchased items from Pond Guy for years, and will continue.

Right product, on time, no issues

The pump and check-valve can in two days. Excellent service.

Fast delivery and products arrive in good condition and they work.

Very helpful with maintenance issues with my pond. I purchased a property with an approximately 1-3/4 acre pond that hadn’t had any attention. As a novice, I had plenty of questions. The pond techs have always been very patient and spent ample time working with me.

Website is easy to use. Fast shipping. Overall good experience.

I purchased an Airmax EcoSeries fountain in Sept of 2023. Had electrical issues and sent it back 2 times for repair. The 3rd time the issue arose The Pond Guy sent me a new updated fountain at no charge. Could not be happier with their customer service.

Very professional service

Very good no complaints

Pump a bit too powerful for our situation. Filtration tank sent with the wrong adapters to configure to our 1-1/2” intake flex PVC.

Was very pleased with my plants fish are really happy now . Thank you

So far, so good.

I already said it worked very fast to clear the pond water !

Used Airmax Muck Away before and it is a great product as well as the great service from The Pond Buy

The submerged pond plants I ordered arrived quickly and were beautifully packaged. The plants are healthy and generous in size.

Great

My orders always arrive quickly - packed well, nothing damaged.

I had detailed questions about my 16 year old 14'X7' 2000+ gallon pond. I had bought 2 diaphragm compressors, 2 airlines and 2 diffusers years ago and they both worked perfectly with no maintenance. I called and spoke with Jake for probably 45 minutes asking hundreds of questions. Never have I run into a person so knowledgeable and so understanding about their expertise. He told me clearly what I needed to do and how to go about it in great detail. Jake answered all the questions and was quite encouraging regarding my abilities to service the compressors by myself. Jake. . . you have no idea how much I deeply appreciate your kindness and complete understanding of my pond situation. I was so impressed. You should win the employee of the century award. Bravo to the Pond Guy company for such terrific products and most importantly, for having humans such as Jake that 100% know their stuff. David Cooper, Lexington, KY 18/5/2026

Shopping, ordering, receiving tools from pond guy was quick and easy. Great info on the tutorials. Thanks!

Very helpful staff.