Aerator1 is great!

Couldn't ask for better

I like their fish food pellets but their pond care products yield little noticeable results, perhaps my pond at 60,000 gals is too big for the amount of pond care products I put into it ?

snails we ordered did the trick in our water feature of eating algae!!!

👍👍

Great products will buy again!

I was a bit worried because one of the other reviews said it didn’t pick up leaves and we had plenty of them, but our leaves are smaller and go through the vacuum quite well. Our pond is about 15 years old and we have pumped out most of the water in the past but we didn’t realize how much silt was at the bottom. Well over 2 feet. The vacuum worked great to pull out the muck and leaves and now I’ve added some aquatic plants and we are going to get fish again. The vacuum is easy to use and the extensions make it easy to reach the bottom of the pond. We plan to use it regularly so we don’t end up with so much crud at the bottom again.

I recently reached out to The Point Guy's customer service via phone & email with detailed questions about purchasing a pond pump. To be honest I was completely uneducated about purchasing and what type I needed. Even though I ultimately decided not to make a purchase from them at this time, the service I received from Nancy R. was outstanding. Nancy went above and beyond with thoroughly researching my question, gathering information on pumps and what would/would not work, and sending a detailed reply that answered everything I asked Nancy's responses were professional, educated, and genuinely helpful. It was clear she took the time to understand my needs rather than just giving a generic answer. This level of professionalism from a company I hadn’t even purchased from yet left a long-lasting impression. I will absolutely be buying from The Pond Guy in the future because of this experience. Where now it seems good customer service can be hard to find, Nancy truly set the standard. Thank you so much! — Sandy June 2026

Super communication. Fast reply to my emails. Will purchase again.

Great selection and quick service .

As I mentioned in my review, your service is excellent. The Pond Guy I spoke with over the phone so very patient and helpful.

Quick shipping.

people are awesome they know the business

Highly recommend this company. Excellent customer service is so rare now, but they have nailed it! Love the product and the service.

Best product we’ve used

They not only a great place to purchase your pond supplies but if you have questions they are so very helpful. They always respond promptly! My orders get filled quickly and arrive quickly!

The customer representatives are very courteous and also very knowledgeable. No matter the issue they always stand behind their products and will go the extra mile to assist you.

Great products I can count on

Amber answered all my questions promptly and thoughly. Always a good interaction with The Pond Guy. Gary Krause

Great response time and very helpful even on Saturday