Love this dress! The blue is so vibrant and it travels really well.

So far, I have received excellent customer service when shopping on Theory. com. Orders are fulfilled and received quickly. Returns, if necessary, are easy to initiate and are processed quickly with updated communication during the entire process.

I love Theory and have always appreciated the brand’s timeless, sophisticated aesthetic. The team at the Walnut Street location is consistently welcoming, knowledgeable, and provides excellent customer service, which makes shopping there a great experience. My only critique is regarding the marketing. I would love to see more Black female models whose styling reflects the feminine elegance that Theory is known for. Some of the current campaigns featuring Black women lean toward a more masculine presentation, which doesn’t always showcase how the clothing can complement traditionally feminine silhouettes. Greater variety in styling and representation would allow more customers to see themselves reflected while still staying true to the brand’s refined identity.

You delivered to the wrong address, you don’t answer you phone and your customer service has not responded to my email stating “you delivered to the wrong address. ” I asked for the picture and it was proof it was not my porch. They have said nothing 3 hundred and something lost. I will dispute through my credit card

This is, by far, the worst customer service I have ever experienced in both Korea and the United States. If your customer service team has no intention of listening to its customers, you might as well shut down the customer service department.

Amazing staff and excellent quality clothing. Lifetime Theory customer

I love Theory clothing, very good quality and the size fits perfectly.

Love my stretch pants

Perfect tshirt with perfect fit!

The manhasset Long Island store has a great staff especially Gina Superb floor displays and well stocked inventory Easy shopping experience in this store Quality of clothing remains high

great all around silk blouse. I want every color!

I’m always happy with the quality of Theory products. VERY happy that you are including petite styles in pants (would love to see some wide pants in Good Wool - navy and black, in a petite length). Also happy that you have a bracelet length jacket in the Good Wool (I have bought one in navy and black) for petite sizes.

The shorts are smaller then when I ordered last time

Excellent piece, great quality.

Beautiful pants as expected with Theory. The length does seem longer than 30 inch even on a 2 so will need to get them hemmed which I was hoping to avoid. I always recommend Theory for work appropriate clothing.

I took one of the items to Brentwood, LA store but they said that I cannot exchange it!!!

Please consider offering pants in a 30x30 size. Also, it would be great if the jacket sleeves were slightly shorter and more fitted, as they are currently too long and wide. For reference, I normally wear a size S in most brands, but an XS in Theor fits me better. I believe these adjustments would provide a better fit for customers with a similar build.

Beautiful dress. Got so many compliments

Turtle speed in response to an inquiry. When finally responding, it was meaningless.

Great style