I tried my bottle just at home to make sure I knew what I was doing with it before traveling to the Galapagos Islands, a trip for which it was recommended we have a water filtering bottle. But shortly before the start date of the trip, we were advised that we didn't actually need one, and I had no other need for it. I was pleased to learn about Grayl's generous return policy as I had no time to get to our local post office during its extremely limited hours while preparing for this trip. I came to the Grayl website to double check on what I needed to do to facilitate my return, after having gotten home 3 days later than anticipated due to to ice storms affecting the Atlanta airport, and I'm looking for my order number so I can get the bottle back in the mail this afternoon. I especially appreciate the fact that my use of the bottle exactly once to make sure I knew how to use it did not affect my ability to return the bottle. That's great customer service!

Great product. . . small difficulty reaching customer support.

Works great, easy to use, just keep it clean.

10/10 every time

great products overall.

Never answered my question

I asked a simple question, got the helpful answer I needed. Much appreciated.

I don’t like buying stuff of facebook cuz it takes weeks to get stuff. I got my bottle in good time. Based on the access to information for this product, I feel confident that Grayl will solve any issues I may have.

The bottle was delivered promptly and comes with clear instructions. It has alleviated my concerns about access to safe drinking water in India.

Quick shipping and timely response to a question

Travis answered my question in under an hour. Thank you!

Easy order and delivery

Fast shipping

Grayl is. Y go-to survival and backcountry water filter. I have taken a Grayl all over the World and truly trust it. Have given one to all of my children and son in law. Highly recommend

Customer service was great! I do have a little problem with the water filter I chose, actually the directions. They were printed quite small, very small, and I was excited to use the thing, so when my grandchildren came, for science class we tried it out. Stupid of me, but we tried filtering cherry juice, expecting it to come out as water. Very stupid of me I admit. What happened is, we used up the filter in one fell swoop, and only then read the directions thoroughly at which time we found out it was only to be used on water--not even tannin rich water. Hmm. $27 later, they sent a new filter just in time for my trip to Central America.

Really recommend this. Made really well

Overall grail = 👍🏼

The people who make and run the customer service for this product are 5 stars!

Didn’t get a response to a question

All of my Grayl products (including this awesome little camp stove) have been outstanding so far. They take all the abuse the outdoors can provide and ask for more. Grayl makes products that are essential for time spent in the wilderness. Please take all of my money.