Fantastic customer service

An unexpected leaking issue with my most recent Grayl Ultrapress. Problem was promptly diagnosed by Grayl’s UK partner and a replacement part dispatched under warranty which solved the issue. Exemplary customer service which is sadly increasingly rare, delighted that there are still companies that value their customers. I will certainly be sticking with Grayl in the future and heartily recommend them as an excellent company making quality products.

Great bottle – looks and feels premium I’m really enjoying the 500ml UltraPress® Purifier. I really like the way it looks and feels, and personally I don’t see the size or feel of the bottle as a negative. Some other reviews have mentioned this as a con, but I actually think it feels like a normal water bottle, which I like. The 500ml capacity is also perfect for me. Again, I’ve seen other reviews mention that it doesn’t hold enough water, but if you think 500ml isn’t enough, I’d simply recommend going for the larger size. Overall, I’m very happy with it and would definitely recommend it.

The follow up information about excess silicone lubricant that could be on the o-ring did the trick. After wiping the o-ring and rewashing the inner and outer sleeve, the filter worked.

Customer Service result is 5 stars. I ordered your product online and thought it would arrive in time for my trip based on the website delivery date. When I realized it wasn't going to make it in time, GRAYL had it shipped back and refunded my money. Thank you. Suggestion: Have more accurate delivery dates on website.

Love it! Wherever I travel I know I'll have safe drinking water. Perfect

Customer service was very fast and immediately solved my issue.

Still leaking and no reply from travis

Really great service

Nice!

Yes, absolutely. I contacted Grayl Europe about a leak on my GEOPRESS™ (purchased in March 2023) and the customer service was excellent — quick to respond, clear, and the warranty replacement (outer cup) was arranged without any hassle, even though my original color wasn't in stock. Daniel handled everything professionally and efficiently. This kind of support really reinforces my trust in the brand.

A very good service with all the detail i asked for

Excellent CS

I’m very happy with the customer service. I had an issue with my Grayl UltraPress bottle and the warranty claim was handled quickly and smoothly. The communication was friendly, helpful and professional. Thank you for the excellent customer service and for resolving the issue so quickly. I really appreciate it!

Grayl refused to allow me to return the Grayl Geopress and instead sent me a new filter cartridge which I have no intention of using because the Geopress failed on my first use of it on a backpacking trip and I have no intention of ever using it again!

Hi, I just got it and look forward to putting it to use and see how it works. Looks a phenomenal great quality.

Easy to use. Fast service always quality products!

Quick reply and issues were addressed.

Whenever I'm thirsty, isolated and in front of a random water source I have no longer doubts about the outcome. Having a water purifier easy and efficient to use is a big deal. My only regret is the absence of a solution to use the bottle without the filter, when water sources are reliable: for now I've used a circular piece of tight thick silicon at the top and it seems to hold well. It's easy enough to refill using the big cap. Also the capacity is now 1 full liter (even though a bit of water tends to stay inside the double wall) Still didn't use it for cooking, or making coffee (I also bought the coffee press).

Shipping was super fast which was great since I needed my new lid pretty quickly. It’s embarrassing when you lose a component even though you’re a freak about keeping everything in its place.