Very fast service. No problems whatsoever.

Happy with my purchase.

I received no response to my inquiry.

The updated titanium pass-through caps were delayed in shipping and that they would ship as soon as they were available. As soon as I reached out via email, I was informed within minutes. Great kit, I just can't use the coffee press kit until I receive the new cup cap. Coffee press kit breaks down nice and small very impressive. Fits nicely in the small add on pouch for the sling bag. Highly recommend. This water system is way ahead of its time.

I didn’t realize how much mental space I was spending worrying about water until I got the Bali Blue GRAYL. Now it’s simple: fill, press, go. The design is beautiful, the quality feels rugged, and the water comes out tasting fresh. It’s the perfect mix of style + function, and it genuinely makes travel and outdoor days feel smoother and safer. GRAYL absolutely nailed it with this one.

Amazing customer service! I had an answer to my question within minutes. Also, the Grayl Geopress bottle is one of the most useful tools I’ve had! This is a solid company with quality products.

Excellent product

Shipping was very fast, quicker than I expected. Thank you for the great service.

Hopefully the stars will go up. I don't know what's taking so long to deliver

It's been 11 days and I still haven't received it. I like the one I'm replacing but I couldn't seem to get it dry so I'll have to figure that part out before I store it after use assuming I receive it.

Perfect 👌

Good price. Would be nicer if it was quicker out the door to my door but acceptable dates.

Absolutely the best water filter out there. I've used mine in multiple countries now and the customer service is unmatched. 10/10 recommend

Absolutely outstanding

The customer service is as expected, exceptional. I was informing them of my experience and an issue I caused with my Geopress TI and not expected received a discount on replacement parts. Travis did an outstanding job with the communication. Thank you for your time and support!!

Quick shipping , nice product. Good communication

A little pricey but you get what you pay for

Looking forward for more products to launch

Good stuff

Yes on both. The website was very informative about the products and their uses and differences. I had a question for customer service and it was answered by email immediately. I haven’t received my thermos yet, but 5*’s on website and service.