I like GRAYL vary much. However I am a little disappointed with my latest purchase. Because I am still waiting for it. It shipped on 01/27/2026. And it is now 02/05/2026. So I will be glad to rate it as soon as I receive it.

I run a company and if I responded as your customer service did, I would have no customers. I was truly disappointed in your customer care. We have several bottles we bought and none perform like the two that we tried to tell you about. My staff member was the one interacting with your customer service snd frankly we will never buy from you all again. Your product is not functioning properly. The others operate with ease. These two we tried to tell you about - you made us feel like we were stupid to even bring to your attention. We did multiple videos trying to show you the difficulty but you disregarded them and minimized our complaint. Taking responsibility for a product you produce, that does not perform equally to others is basic sales. We have comparable products and they do not perform equally. The bottle has not been used for 3 months. They were given as gifts at Christmas and did not even get first use until mid January where they failed to be usable. Your advertisement that you stand by your product is not valid. Any guarantee you offer is not truthful. My review and poor rating stands and we will encourage others who travel with us internationally to not to buy from your company.

We bought several of their filtered water bottles as Christmas gifts for staff members who travel often, two of the products were faulty and when reaching out to the company to resolve the issue, they were unhelpful and told us it was user error, though we had others that work just fine and sent video showing this. I would not recommend this product.

Product never arrived…ordered three weeks before my trip and customer service just kept saying it would arrive in time and did nothing to get things expedited. Will be returning if it ever comes

Ordering from the Grayl site is super easy, simple, and always a smooth ride for me.

This GeoPress was shipped and delivered in a timely manner. The packing was well done and there was no problem upon receiving. I am highly pleased with the product.

Great service, very quick

The shipping was fast , and packaging was top notch

Grayl is g2g

Fast easy shipping

This is a safety product for an an emergency, With the climate change, nothing is secure enough, regarding drinking water, not to have a backup for safe water.

I sent an enquiry and was referred to the UK customer service. Sent my enquiry to them and have had no response. I offered 15% off if I left a review - one of many emails I receive from you. I left a review and wanted to know how to claim the discount.

I tried my bottle just at home to make sure I knew what I was doing with it before traveling to the Galapagos Islands, a trip for which it was recommended we have a water filtering bottle. But shortly before the start date of the trip, we were advised that we didn't actually need one, and I had no other need for it. I was pleased to learn about Grayl's generous return policy as I had no time to get to our local post office during its extremely limited hours while preparing for this trip. I came to the Grayl website to double check on what I needed to do to facilitate my return, after having gotten home 3 days later than anticipated due to to ice storms affecting the Atlanta airport, and I'm looking for my order number so I can get the bottle back in the mail this afternoon. I especially appreciate the fact that my use of the bottle exactly once to make sure I knew how to use it did not affect my ability to return the bottle. That's great customer service!

Great product. . . small difficulty reaching customer support.

Works great, easy to use, just keep it clean.

10/10 every time

great products overall.

Never answered my question

I asked a simple question, got the helpful answer I needed. Much appreciated.

I don’t like buying stuff of facebook cuz it takes weeks to get stuff. I got my bottle in good time. Based on the access to information for this product, I feel confident that Grayl will solve any issues I may have.