Customer Service addressed and resolved my issue, exceeding my expectations.

Great customer service, super responsive. My exchange was handled and a partial refund given .

Quick response, but unfortunately the problem was not resolved

Quick response, but unfortunately the problem was not resolved

Amazing customer service

Very easy and to the point website. Shipping and Tracking were definitely appreciated

Didn’t answer my follow up question and didn’t seem to care much about what I was asking about

Very prompt and pleasant

Helpful customer service, gave me the exact part to repair my grayl that I could easily find at my hardware store

Fast Customer Service for a strong product. Was having trouble with leaking only to realize I may have been using my bottle for long storage vs. a way to clean water for immediate drinking. Now that I understand that, I'm good.

I have been communicating with Travis and he has been very quick to respond and patient with me. I greatly appreciate his responses being concise and timely. He also was helpful in reminding me of Grayl storage protocols. THANK YOU

Customer service quickly responded and fix the problem I was having. Couldn't be happier

problem was not solved, guarantee not honoured, very disappointed with support

A great company with amazing products and awesome customer service!

This brand goes above and beyond with their quality and costumer support I am honestly so impressed and really happy to be supporting a company that genuinely cares about their costumers I have not stopped showing off my Grayl bottle and when I shared about my Grayl bottle not working properly they kindly handled it so well I am definitely a fan and a treat client and huge supporter thank you for the lovely experience

No issues which is why I keep ordering more.

Great kit for emergency, travel, SAR, military. for the professional, the Ti is best. can use the cup for cooking, will not fail under pressure, puncture, ect. put them in all my bags

Will not be buying another

Great go to miscellaneous kit for just those days where you need a random item that you may not think of but could use anyway.

Great product, quick delivery, excellent communications.