I received updates when my order was shipped and delivered. Boots arrived in a timely matter in very good shape, as described. No problems with this order.

👍

No opportunity to exchange even for a different size

Still haven’t received a confirmation I returned the shoes. Poor communication

Longtime Frye lover for almost 15 years now!

Great quality. Your boots are the best

I ordered the Harness 8R in my size, which is normally 6 1/2. While the width fit comfortably, my feet were sliding inside. I exchanged it for a size 6, and they're perfect. A little narrower, but not tight. Have to break them in. Frye Customer Service was very helpful (Thanks, Michael!). I didn't have to return the first pair and buy the second; I simply exchanged sizes. I printed out a return label, shipped the first pair back to Frye, and received the size 6 pair one week later. I did not have to pay shipping or additional fees.

Shipping was fast, I went with the size I normally wear and they fit perfectly. Great quality boot.

Shipped quickly & delivered in a timely manner!

Won’t do business with your company anymore

No complaints

Frye has been great to deal with.

I was super excited to find these pre loved boots at Frye. I asked what I should expect for ‘good’ condition and was given specific info. When I received them and opened the box, the smell of the leather hit me as if they came straight off an assembly line. I don’t see any imperfections. The exterior is weathered so if there are any, I can’t see them. I don’t see any wear on the soles, either. Very happy. I didn’t want to settle for ‘dupes’ so I was saving up but didn’t need to after finding this fab deal.

Didn’t receive package and no customer supporting help.

No issues.

Shipping was fast even with the bad weather we have been having.

Smooth

Poor. Customer service and no resolution for a repeat customer. They sent a completely different set of boots and took a week and a half to even email me back. It was through some reseller that Frye uses - but, as far as I’m concerned, if Frye put their name on it, and sold it through their official site, then they should accept responsibility for whatever seller sent me the wrong item. They offered me a “future purchase credit to keep the wrong boots - but I doubt I’m going to do business with this. Company or whatever reseller company (Trove) that they sold me this item from.

Very disappointed - never received the boots that were ordered and paid for. Waiting on a refund.

Excellent company!