I’ve had a good experience with some exceptions but overall good. I had meant to rate an experience I had at the beginning of the year with customer service but didn’t have the time. I had meant to take advantage of a discount that was offered but I think I tried to use my points too and somehow it ended up that I used my points when I could have saved them and received the discount on offer. A customer service rep replied to my response and gave me an option but I hadn’t time to confirm. I think it should have been obvious that I would have wanted to save my points and take advantage of the discount instead which would have been much more beneficial to me in the end. However, that’s not how it worked out. It’s just an intuitive thing that could have been done on my behalf - something all customers want - for service to consider what is beneficial to us. A couple of recommendations too: I am surprised that we don’t receive more samples. This works well for both customers and companies who want us to try their products. I’ve purchased many products over the years as a result of being able to try their products first to know if they work for me. Some of the hair product companies have the right idea. They make smaller product sizes for us to purchase at a low rate to see if they are something we would like to make a further investment in. But the samples are also great so that we can try products that may not even be on our radar or that we’re not motivated to purchase yet. Finally, when it comes to reaching a spending level to get free shipping or meet some threshold required for a discount of some kind, I have often found myself looking for inexpensive items to make that happen and there are not a lot of options. I don’t want to continue to buy nail files which is the only really inexpensive and practical item I could find last time. I hope there are more options offered in future that are at a lower price point to make things easier for us in those situations.

Over all I have always had good experiences with detox market! I would recommend their shop to anyone and always make it my first place when looking for clean natural products! I trust them

Fantastic and easy to navigate site! I can always find what I’m looking for clearly and easily. I love I can also just look up my favourite brand and see all the products that are carried.

i understand that this is a request for review of your on-line service. as there is a detox market in my neighbourhood, i never order on-line. the in-store experience is too informative and fun to pass up for on-line.

I tend to go in-store to make my purchases but I always use the detox market’s website to investigate new products and brands before I go see them in person.

i have not yet shopped on-line as there is a detox store in my neighbourhood. i love visiting the shop as all of the staff are knowledgeable about the products, helpful and very friendly. i have amonthly facial at the location, as well.

My “GREAT” rating refers to: . the phenomenal product and brand range, continuously updated to reflect new launches, integrity etc. . the super knowledgeable, pleasant, fun etc. staff who contribute massively to the shopping experience and decision-making . it does not refer to recent changes to your site, that I know many online “stores" are adopting, but why do what everyone else is doing? Why follow? Why not make a better site i. e. that reflects the uniqueness of THE DETOX MARKET . I have been shopping at DM since it opened (I don’t even know how many years ago that is now hahahahaha), from the King St. locations to Spadina and the odd time at Union SPADINA LOCATION: I use the website to search and read about products and/or check stock availability, then go to Spadina to discuss with an associate and purchase the most appropriate. I noticed recently changes to your site: . reduction in product image size - definitely not great as the visual / type of delivery and brand are important distinctions / indicators to use quickly identify and move to selecting; also, the original imagery made the site feel like a store and felt like a real shopping experience . the new “AI” features take up too much room, obviously compromise the product presentation, placement etc. and are not necessary; I never use them and find them invasive

Pretty good service

I have no complaints. The website is great and it is easy to search for things

I love not having to think about toxins in my products, knowing that I can order from a company I trust makes me feel so comfortable. I have loved all products and brands that I have ordered. I have tried the detox box and love it. Will continue to order from the detox market for myself and my daughter.

fast shipping, excellent customer service, free samples! always happy with them!

Efficient website and seamless shipping experience. ◡̈

May products were packaged safely. Got everything I ordered. The service was easy to use.

Pros and cons are the same. There are many products to choose from. Nice staff.

I’ve made Summerhill shop part of my weekly visit to this area of Toronto. The selection of natural skin and hair care products makes every visit a delight for the senses. Knowledgeable, helpful service gives this spot its 5 stars in spades

I have had not the best shipping experience before, the carrier are not good at communicating when they expect the delivery will be, the range is wildly quoted and if I missed it very hard to coordinate retry or even to contact the carrier

Great experience overall. I had one hiccup in the past on an order and it was resolved gracefully. ◡̈

I absolutely love The Detox Market. I get my monthly Detox boxes which are so amazing and a fun surprise. I mostly only purchase my skincare, hair care and makeup items through their website. I love the non toxic and unique brands they carry! The points system is also great so you feel like you get a bit more value. I’ve found so many amazing brands that you can’t get anywhere else in Canada!

Shipping is slow

Delivery takes FOREVER and I am very close to Summerhill store. Otherwise, love you though want more more MORE in terms of brands and especially in wellness space.