Excellent customer service and agent; helped me figure out how to accomplish my return and reorder. Very courteous and respectful. This kind of treatment makes me want to order again from Tennis Express. The online explanation of the return process could be improved. Explanations should be more simple; very complicated from my point of view.

Easy website to use, easy payment, quick delivery and excellent customer service in case of need for return (which will only ever be for wrong size, and not quality - which is always exceptional). And free returns which is awesome.

Ordered tennis shoes. I received a notice that there was a delay. After a month of waiting I canceled order.

I have had a terrible experience with tennis express shipping and customer service. I order a jacket back in November for my boyfriend for Christmas. It said it was going to ship within a week. It was halfway through December and I still never received the item. I called and they said it should arrive soon. Five days before Christmas and I still never received the item. I called and they said that it was no longer available. The customer service representative could not explain why this happened. It’s a shame because if I didn’t call, I would’ve been charged for an item I never received. The representative offered me 20% coupon, however I never received it. I called today to try to get my coupon and the representative gave me a difficult time about it. Eventually I was emailed a new coupon, but guess what? It doesn’t even work!! This is a poor excuse for a company and their customer service reps are the least helpful reps I’ve ever experienced. Needless to say, tennis express will never receive my business. Don’t ever expect the customer service reps to be helpful whatsoever.

Burt was Awesome

Good service and easy to manage website. When I called they were very helpful and knowledgeable.

Good. quick delivery and to the front door

I have been ordering my team's tennis gear for around 8 years now and it is always the best experience and tennis express is my favorite to order from. . The team representatives are always very quick, professional, and helpful. If they don't have what I need they always make great suggestions on replacements. Lori Blume has been especially helpful and so great to work with the past few years. We greatly appreciate you all and will have more orders soon for our season. thank you again!

Everything was well done and considerate. Thanks, Tom

I've boughten A Lot of product from Tennis Express. I have never had any Issues and there Customer Service is excellent. Will - Palm Desert, CA ( Home of Tennis Paradise & BNP Tournament.

Tennis Express has everything you need to play racket sports. All the shoes, apparel and equipment at fair prices. The customer service is 5 star and 1st class. Haven’t had any bad experiences dealing with them. Would recommend them.

great

I find it hard to believe I could not exchange a shoe gift based on size without additional cost. Instead this company preferred to incur the return costs and a lost sale and future customer that has not purchased from this company previously.

I ordered a tennis racket on December 22, 2025. I still haven’t received it. It has been delayed 2 times because of the strings haven’t been available. No one from tennis express has contacted me to explain the delays. I have called asking the status of my delivery just to find out it is delayed again.

Great service.

Do you have the New Balance 1006 court shoe? I found the 1007. Is that replacing the 1006?

ordered three demo racquets and Tennis Express agreed to string them with the string I asked for. . . great and fast service! Go to for anything Tennis

Appreciated the customer service when I messaged about an item lost in the mail. Was nice to have an actual person work with me rather than an automated system.

As a racquet stringer, it would be nice to be able to get stringing patterns for various rackets. . . . . perhaps a link?

Waiting to receive my exchange.