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      Site reviews

      How we present the reviews
      Anonymous user
      Rwilli7583🇺🇸
      Verified Buyer
      5 out of 5 stars

      Excellent customer service and agent;

      Excellent customer service and agent; helped me figure out how to accomplish my return and reorder. Very courteous and respectful. This kind of treatment makes me want to order again from Tennis Express. The online explanation of the return process could be improved. Explanations should be more simple; very complicated from my point of view.

      JAN 19, 2026
      Anonymous user
      Mari-Ann K.🇺🇸
      Verified Buyer
      5 out of 5 stars

      No brainer

      Easy website to use, easy payment, quick delivery and excellent customer service in case of need for return (which will only ever be for wrong size, and not quality - which is always exceptional). And free returns which is awesome.

      JAN 19, 2026
      Anonymous user
      Edanforthmartin🇺🇸
      Verified Buyer
      2 out of 5 stars

      Ordered tennis sneakers and they were not available

      Ordered tennis shoes. I received a notice that there was a delay. After a month of waiting I canceled order.

      JAN 19, 2026
      Anonymous user
      Ashley G.🇺🇸
      Verified Buyer
      1 out of 5 stars

      Overall Terrible Experience (would give 0 stars)

      I have had a terrible experience with tennis express shipping and customer service. I order a jacket back in November for my boyfriend for Christmas. It said it was going to ship within a week. It was halfway through December and I still never received the item. I called and they said it should arrive soon. Five days before Christmas and I still never received the item. I called and they said that it was no longer available. The customer service representative could not explain why this happened. It’s a shame because if I didn’t call, I would’ve been charged for an item I never received. The representative offered me 20% coupon, however I never received it. I called today to try to get my coupon and the representative gave me a difficult time about it. Eventually I was emailed a new coupon, but guess what? It doesn’t even work!! This is a poor excuse for a company and their customer service reps are the least helpful reps I’ve ever experienced. Needless to say, tennis express will never receive my business. Don’t ever expect the customer service reps to be helpful whatsoever.

      JAN 18, 2026
      Anonymous user
      Cricket M.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Burt was Awesome

      Burt was Awesome

      JAN 18, 2026
      Anonymous user
      Brayden🇺🇸
      Verified Buyer
      5 out of 5 stars

      Tennis express reveiw

      Good service and easy to manage website. When I called they were very helpful and knowledgeable.

      JAN 17, 2026
      Anonymous user
      Helen🇺🇸
      Verified Buyer
      4 out of 5 stars

      Good

      Good. quick delivery and to the front door

      JAN 16, 2026
      Anonymous user
      Minshew, A.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Thank you!

      I have been ordering my team's tennis gear for around 8 years now and it is always the best experience and tennis express is my favorite to order from. . The team representatives are always very quick, professional, and helpful. If they don't have what I need they always make great suggestions on replacements. Lori Blume has been especially helpful and so great to work with the past few years. We greatly appreciate you all and will have more orders soon for our season. thank you again!

      JAN 16, 2026
      Anonymous user
      Tom G.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Everything was well done and

      Everything was well done and considerate. Thanks, Tom

      JAN 15, 2026
      Anonymous user
      will A.🇺🇸
      5 out of 5 stars

      Place to buy Tennis Gear

      I've boughten A Lot of product from Tennis Express. I have never had any Issues and there Customer Service is excellent. Will - Palm Desert, CA ( Home of Tennis Paradise & BNP Tournament.

      JAN 15, 2026
      Anonymous user
      Frank R.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Your place for racket sports

      Tennis Express has everything you need to play racket sports. All the shoes, apparel and equipment at fair prices. The customer service is 5 star and 1st class. Haven’t had any bad experiences dealing with them. Would recommend them.

      JAN 15, 2026
      Anonymous user
      erkhrwh🇺🇸
      5 out of 5 stars

      great

      great

      JAN 15, 2026
      Anonymous user
      Brad H.🇺🇸
      2 out of 5 stars

      Poor customer exchange.

      I find it hard to believe I could not exchange a shoe gift based on size without additional cost. Instead this company preferred to incur the return costs and a lost sale and future customer that has not purchased from this company previously.

      JAN 15, 2026
      Anonymous user
      Paul D.🇺🇸
      2 out of 5 stars

      Paul

      I ordered a tennis racket on December 22, 2025. I still haven’t received it. It has been delayed 2 times because of the strings haven’t been available. No one from tennis express has contacted me to explain the delays. I have called asking the status of my delivery just to find out it is delayed again.

      JAN 15, 2026
      Anonymous user
      lljaneshek🇺🇸
      Verified Buyer
      5 out of 5 stars

      Great service.

      Great service.

      JAN 15, 2026
      Anonymous user
      looking c.🇺🇸
      5 out of 5 stars

      Do you have the New

      Do you have the New Balance 1006 court shoe? I found the 1007. Is that replacing the 1006?

      JAN 13, 2026
      Anonymous user
      Andre K.🇵🇹
      Verified Buyer
      5 out of 5 stars

      ordered three demo racquets and

      ordered three demo racquets and Tennis Express agreed to string them with the string I asked for. . . great and fast service! Go to for anything Tennis

      JAN 12, 2026
      Anonymous user
      My m.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Helpful Customer Service

      Appreciated the customer service when I messaged about an item lost in the mail. Was nice to have an actual person work with me rather than an automated system.

      JAN 12, 2026
      Anonymous user
      Alan K.🇺🇸
      4 out of 5 stars

      As a racquet stringer, it

      As a racquet stringer, it would be nice to be able to get stringing patterns for various rackets. . . . . perhaps a link?

      JAN 12, 2026
      Anonymous user
      Louise M.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Had to send it back. Wrong size.

      Waiting to receive my exchange.

      JAN 12, 2026
      12345

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      Visit online store
      4.6
      4.6 out of 5 stars
      Based on 245735 reviews
      5
      186130
      4
      37285
      3
      14778
      2
      3668
      1
      3874
      Ratings distribution data table
      StarsCount
      5186130
      437285
      314778
      23668
      13874
      Total245735