Shipping fine - communication poor. The first time buyer discount was cumbersome & did not work.

Wrong item

We will have to finish the review after we have had a chance to use it

No way. To call and get a hold of Associate. Got the wrong piece

I rarely write reviews, but this experience was frustrating enough to warrant one. I ordered a White Cloud full kit over two months ago, and even though it arrived on time, it contained the wrong size line spool in the kit. I immediately contacted customer service, and it took them a few days just to respond. When they finally did, their reply seemed helpful and I provided all of the requested information. Then it became a waiting game on my part. It has now been 10 weeks and the correct line spool has not been delivered. I have sent multiple emails and am no longer getting a response from anyone. This is absolutely ridiculous considering it was their mistake. No apology, no urgency, and no clear path to getting what I actually ordered. I'm still waiting. I'm at the point where I just want to send back the unused rod and kit and move on. Terrible experience from start to finish. I won't be shopping here again, and I wouldn't recommend them to anyone.

Sorry that my Teton tip could not be replaced and that I had to purchase a Sawtooth tip for a replacement.

Fast shipping and just as described

The directions and info on the sight helped me get set up

It was normal. My enthusiasm for patting you repeatedly on the back is that my rod tips keep breaking and somehow they are never replaceable, or your process becomes so byzantine that i give up. I own three rods, i buy line, you get my money. But please stop begging for reviews and acting like your customer service is anything but normal

I have been emailing without any response. Buyers remorse. Is this a scam ? I'm beginning to think so. especially when you are ignored.

Amazing

Order shipped super quick and the hat was beyond what I expected when I got it.

Poor service (unresponsive) and twice received wrong part.

Why am I being asked to write a second review?

I bought a rod from Tenkara Rod Co. and had a completely awful experience with their customer support. I had an issue with my rod and needed to exchange it so I sent it back as per instructions from the Customer support team, but things went completely downhill from there. After I shipped the rod back, the emails went completely quiet, I did not receive a refund, nor my rod back and the company stopped responding to my emails. I sent some 15 emails during a period of 4 months, but was not receiving any responses. The company does have a total disregard for their customers. I did eventually get my rod back after many months, written emails and time wasted and as a result, I would never shop with this company again. Please just make yourself a favor and shop with Tenkara USA. .

Poor customer service

Great service and speedy delivery

It was a wonderful experience and I have enjoyed watching the videos and by doing so answered my questions before I asked

The equipment I bought has not been tested yet, but it seems solid and functional.

High quality customer service, fast shipping, 10/10 would recommend their service and videos!