Why am I being asked to write a second review?

I bought a rod from Tenkara Rod Co. and had a completely awful experience with their customer support. I had an issue with my rod and needed to exchange it so I sent it back as per instructions from the Customer support team, but things went completely downhill from there. After I shipped the rod back, the emails went completely quiet, I did not receive a refund, nor my rod back and the company stopped responding to my emails. I sent some 15 emails during a period of 4 months, but was not receiving any responses. The company does have a total disregard for their customers. I did eventually get my rod back after many months, written emails and time wasted and as a result, I would never shop with this company again. Please just make yourself a favor and shop with Tenkara USA. .

Poor customer service

Great service and speedy delivery

It was a wonderful experience and I have enjoyed watching the videos and by doing so answered my questions before I asked

The equipment I bought has not been tested yet, but it seems solid and functional.

High quality customer service, fast shipping, 10/10 would recommend their service and videos!

Second Tenkara rod purchased. Very happy with quality of the Rocky (and previously the Sawtooth. Imagine the Rocky would fish well but haven’t tried it. Ordered full kit in December and still waiting to receive the line, flies etc. Have emailed repeatedly and feel like I’m getting nowhere. Maybe this will get some attention. Happy to amend to 5 stars when I receive what I paid for. It’s more than an issue of principle. It’s impossible to get furled lines or any Tenkara gear in Australia. Use the rods for freshwater bass and saltwater species. Look forward to using the Rocky. Please resolve this 😁

Company never delivered product. They then proceeded to ignore all contact.

Love the flies. But was bummed to not ever receive the promised bonus holiday gift. And only got 95 flies I think.

Great people , Great products. Find your zen with Tenkara rod co stuff!

TRC is great to do business with. Thank you!

Excellent products, great prices, quick shipping

No stars is how I feel about this company. . . I have to give it a ONE.

I was so excited to receive the package from the company, I was out of town on a work trip so I asked my wife to send me photos of the rods only to ask her where the second rod the bag and my stickers were. I never received them. I keep reaching out to the company and they still have not received any response from them. I don’t know how to proceed but I feel like I have gotten scammed. .

The shipping is super quick and amazing service. Very communicative about your products shipping.

Excellent product and great communication

Trnkara Rod Co has been nothing except professional. Great gear and knowledge.

You rock!

While checking out my new rod, I broke it. I’ve tried to get a response about the lifetime warranty without success. What next?