Disappointed in the return policy… won’t be buying online ever again. Costing me $44 to return two backpacks

I am very pleased with the way my warranty claim was handled. Nora, the representative who helped me, was very nice, and always responded very quickly. This was my second warranty claim and they both were very smooth, and done to my satisfaction.

I couldn’t be any happier with the backpack; it has all the companies needed, and then some. SWISS, a trusted brand I have purchased in the past and will continue to do so in the future.

Shipping was very quick. Very happy with the product purchased. Exactly as expected and the colour is amazing.

Customer service rep was extremely helpful and very professional. The issue was resolved to my satisfaction within a day.

Best service ever, thanks

Overall service was excellent.

Excellent service and experience with Swiss Gear warranty and ordering. Ordered a warranty replacement luggage which was promptly shipped and delivered.

The website was relatively easy to traverse. Shipping time took a bit longer than expected.

All was great!

Fast service, product is well made. Will know when I go to portugal

I had a failure of a 25” luggage zipper . The bag arrived on the claim carousel wrapped in a huge plastic bag due to failure of the zipper pull device. Swiss Gear had easily followable instructions to make a claim , honoured the warranty , and replaced the bag at no cost ( other than shipping ) . Great service !

Great, shipping was fast, packaging was good

Process was very easy to follow to submit a warranty claim. I was very impressed by how quickly I received information back regarding my claim. Within a week my luggage was replaced.

Great customer service for my warranty claim and quick delivery

I appreciate how the warranty system exists and how simple it was to submit a claim!

Excellent service.

Hey Swiss gear your service and delivery was great but after first trip in march a lot of damage was done including the rose gold spokes falling off …. is there anyway to-be compensated … Please reach out to me at buotesusie@gmail.com …or 9022183620

I like this backpack is a bit larger to hold laptop and a change of clothing for the weekend

Of course not stain proof. And the area that expands could easily rip open if damaged. After use on first trip handles broke off once damaged and no warranty covered for a new one. $530 later is not worth it.