We received the elliptical in a reasonably timely fashion, though it did arrive a business day later than FedEx initially indicated. We reached out to Sunny Health & Fitness for clarification on the delivery delay, but to date have not received any response. The machine itself appears to meet the advertised size and quality specifications, and overall we’re pleased with the purchase so far. That said, we encountered a significant assembly issue. Several steps require removing screws or washers from pre-assembled components. One of the four screws needed to attach a foot pedal was fused to the frame and could not be removed—two of us tried. We ultimately had to pay $100 to have someone drill the screw out and then purchase a replacement screw just to complete assembly. The elliptical is working well now, but we would not expect a pre-assembled component to be manufactured so tightly that normal assembly becomes impossible.

Still haven’t even received my 2nd box of parts. The package was damaged and was told a new box would be sent out. Customer service has been zero help now no replies from customer service and going on week 3 since original delivery date

Not able to use it / not delivered

Very unhappy with the product and service

Ordered another one in December and I haven’t received it?!

Had a broken part in shipping, they responded quickly and sent out part. very easy to work with!

Bolts are incorrect so mechine can not be fully built. Everything was going good until those wrong size bolts didn't fit.

Great job

No show

Does not work

very good

My rower came broken out of the box. I called and was told to send email with pictures. That was 6 days ago with no response for a resolution. I have sent 8 emails. I called mins after get my equipment. I have not been able to use it. They sure took my money within record time though.

I wrote a review December 5th explaining my situation - under the review "No Resolution" Still no response outside the review comment and no resolution, updates, or options provided. Extremely disappointed.

Great bike , easy to self install . Perfect home gym necessity

Purchase was easy, shipping was fast, packaging was secure, assembly was a breeze. Five stars, no notes.

I received the treadmill in a damaged box. Put it together and it DID NOT WORK!

got it as expected and in fine shape,wish it was put togrther ahead

Ordered my machine online so no real interaction with company. Very easy to order and product arrived in a very timely manner.

It is a great machine Thanks

Very good, I love it.