Order fulfillment took a while but the company was very transparent with that and provided great communication. I received it when expected.

Took eight months to receive. . . that part was frustrating. . . almost gave up. . . but now that I have it, I love it! Guessing it is a supply and demand issue.

We took a leap of faith and pre-ordered! Our amazing coffee maker was delivered as promised- amazing.

Took over month to ship but was worth the wait. Brews a great tasting cup coffee!

Great customer service

What a difference this brewer makes in a simple cup of coffee! I look forward to using it every morning! Well worth the wait and the price!

Very Very Happy

Ordering and shipping was easy

It was worth the wait! Communication was good. Was alerted of shipping.

Took about a month to receive from the time we ordered but once notified it shipped, received it right away. Love it.

Total bait and switch!!! Don't buy it!!! All plastic!!!! DON'T BUY IT!!!!

The carafe and water reservoir came broken, sent pictures and had a replacement within a week.

10/10

We had to wait several months but well worth the wait!

great!

Everything received in good condition and a day earlier than expected

Excellent product!!

Good customer service when I reached out with questions prior to purchasing. I knew once my pre-order had shipped and got updates along the way. They even provided quick tips before my brewer arrived!

Very pleased

Great customer service. . . . it has really improved lately on response time.