Great! Good contact, from a good company.

Efficient shipping. Great

My experience was great! I had to patiently wait for my brewer but well worth being patient.

I waited several months for this coffee maker to show up. Actually thought I got scammed. E-mail responses were comforting.

Great coffee, but the basket is plastic which is unlike the metal one in the advertisement.

Timely shipp

Wonderful

It took a few months because of backorder, but I'm glad to finally have it

Shipping was great. Purchasing online was great. I do wish it was exactly outlined what is plastic and what is metal or glass.

Great coffee the thermos holds temperature much longer than expected and the flavor is terrific from the first cup to the last.

Worth the wait

Brewer arrived in a timely manner.

Knocked it outta the park with this brewer !

Haven't had to check in for service but everything as expected so far.

Terrible

Great brewer

Responsive to my needing a new coffee pot in rapid time.

Very nice people.

Had to wait about 2 months for the coffee pot but was well worth the wait.

Just a bigger carafe would be nice.