All parts fit great

Customer service has been very responsive.

This was a pre-order. Came when expected. Well packaged and arrived intact.

No issues

I have no complaints with the purchase process and certainly now that I have the brewer and I'm using it every day, it's well worth the price.

Well worth the wait. Pour over flavor

fine

Everything was packaged nicely and I received it in the timeframe mentioned.

Took a long time to get here, but I understand the demand for a plastic free brewer has been large. I am sure the other coffee makers are scrambling to make their own plastic free version to compete, but until then you have the market cornered.

While we are very happy to have received our coffeemaker sooner than the promised date, we are disappointed that the coffee filters are currently out of stock with no restocking date available. If you are going to make a topnotch coffeemaker, then find a way to keep your accessories well stocked. We saw that these filters have been out of stock since we ordered our machine two months ago. Why is that?

Arrived earlier than expected and completely intact.

Good company that delivers. Have my order in for the plastic free grinder. Very much satisfied.

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Excellant

Excellent. Best coffee maker we ever had. Great machine easy to clean. Love the Bloom feature. Buy one today.

Most of the unit is sealed and unable to be disassembled for cleaning. the videos and adds show all the internal parts as if it is serviceable. I would expect that a unit priced as high as this is would be repairable.

I think I'm gonna buy another one for a friend of mine!

After the long wait, my plastic-free brewer arrived in perfect condition.

Shipping, service, ordering process was simple, easy and painless. The only downside was the time from order to receipt. Especially knowing that I lost that month of this great coffee!

Very satisfied whenever I need help from your staff. Thank you