Sales agent Garrett was helpful and very responsive to my phone calls and emails which I appreciated. When the shipment arrived, the fittings and pipe lengths were correct for my project but the hardware was not included as I'd mentioned I'd wanted. We agreed that I would buy the (very expensive) hardware and he would cover the shipping cost. When my guy went to install the rail, the plastic anchors were not included with the brick screws so my installer had to go to Home Depot to buy them which I'd wanted to avoid. I think the anchors should have been included since the hardware itself is so expensive ($70). There were also a lot of screws and other hardware left over after the project since I could only get what I needed for the installation in pre-packaged sets. All in all, I'm happy with the quality of the rail and the way the rail looks.

Garret was super helpful in ensuring I had a successful project and under budget.

I did not receive any support. I was able to find the pieces I needed from the large selection shown on the website. These pieces are perfect for building a structure with metal pipes. The only downside was the price, these connector pieces cost more the steel pipe I needed for my project.

se have used this company at all 6 location and have been great for our merchandise section. Great company and service!

Great stuff!! Will need more parts in the future

It’s still in the box. Help, timing, and weather has slowed me down.

Great product. Garret went above and beyond to source and track my order .

Very prompt turn around time. It would have been ideal to have a specific drawing and a parts list to match with parts being shipped. Once we had the right parts we got it installed and it looks great.

Railings were top quality, however had to wait for new brackets that were not drilled properly with big enough holes.

Easy to navigate and pick and choose what I need. A great company.

Good comunnication, fast shipping, great product. Very happy overall

On the top of post connectors the holes were too small for the bolts and required drilling. The pieces were not able to fit together easily as shown on instructions.

Simplified building has great service. Quick response time for those last minute projects. Awesome costumer service. Thank you very much.

What a great product for a stairway hand rail. Led Zeppelin would give this product 5 stars!

Great product

Well done/ quick response

Really good product and easy to install

Nate provided timely service

good service. thanks

It is great! My only complaint is that it needs to be stated that the poles that are shown on the picture doesn't come with the pole for railing. Other than that we are very happy!