This is our second purchase from safe and Vault and are very satisfied with the service. We did run into a bit of a problem with opening the safe. No matter what we did or tried it would not open. We spoke with Danielle at Safe and Vault and she jumped right on it and took care of it. They came and picked up the safe and within two days a new safe arrived. Communication was top notch. Sometimes problems do arise and when the company takes care of it so promptly it was very impressive. Highly recommend.

Great Customer Service. Easy to work with!

We are very pleased with our recent purchase of your concealment mirror. Your product is of excellent quality, very well made and it was also easy to install once we finally received the locking mechanism which had been left out. We immediately contacted your company regarding the missing locking mechanism and we were told that someone would be in touch with us about how to proceed within a few days. No one ever contacted us which meant we had to contact your company again only to be told that someone would contact us right away. Long story short, we made numerous contacts and were told someone will be in touch. Never happened. We made ALL the contacts before finally receiving the omitted part. Thankfully, you offer a unique, high quality and easy to install product which looks great because customer service is not your strong point. We will recommend your product to family and friends but with the recommendation will come warnings about your poor customer service.

Wife loves the vault. Perfect for her jewelry needs. Functional and loves the lighting.

An exceptional experience from start to finish. The pricing beat every competitor — both online and local — and delivery arrived well within 10 days. The product itself exceeded expectations. Highly recommend

Great people to deal with

Average. Communication was so-so. There were issues with the shipper.

Great customer service

I don’t have any complaints. Safe and Vault store sets themselves apart with customer service. That’s increasingly rare these days.

Shipping was fast and service has been taken seriously.

Very strong TL-30 safe - Great solution for storage of high-value items with a certified 2-Hour contents protection against fire. My ease of ordering was matched by the very responsive post-delivery Customer Support Team service. For one item of concern, the Safe & Vault (S&V) Customer Support staff moved quickly to escalate my concern and to gain a thorough resolution within 24 hours of my call. I highly recommend this safe and team at S&V.

Excellent service and packaging

Fast and reliable

Very smooth and trouble free process. Everything went according to plan.

Great

Arrived early and great customer service!!

Great safe it exceeded my expectations. Product gives peace of mind knowing my belongs are secure.

Poor delivery. Poor customer service.

I like

Hornady was quick and efficient in sending my box.