I had an unfortunate experience with my shipment, including a replacement package that arrived without the actual product. While the situation was frustrating, I was genuinely impressed by Saalt's customer service. Their team responded with kindness, took responsibility, sent another replacement without any hassle, and stayed in touch until everything was finally resolved. My final package arrived safely, and everything was exactly as expected. Mistakes can happen with any company, but the way Saalt handled the situation showed that they truly care about their customers. Thank you for your outstanding support!

Saalt wear is amazing! I use it all the time, even for more then just my period. They are easy to clean and feel very comfortable. I would highly recommend.

I switched from using pads after receiving the Saalt Duo at a women’s resource center, where they had donated cups available for women who attended. I never expected this little cup to completely change how I experience my period. A few days before my cycle started, I decided to practice so there wouldn’t be any surprises. I learned how to insert it, remove it, and even wore it for a few hours. I knew I was prepared… but then my period decided to keep me waiting. 🤣 I started to feel like a thanksgiving turkey waiting to be stuffed or like a professional cup holder. 😂 Once my cycle finally made its grand entrance, everything was a breeze. It was comfortable, I slept great, it was easy to remove and clean, and I found myself learning something new about my body every day. My first cycle definitely came with a learning curve. I discovered that the Small cup was perfect for my lighter days, but on my heaviest day I filled it completely and switched to the Regular, which worked much better. Having both sizes in the Duo made it easy to adjust to my flow. More than anything, this cup helped me become more aware of my own body and my cycle in a way I never expected. 10/10. I would absolutely recommend the Saalt Duo to anyone who’s thinking about making the switch.

Very good customer service, nice & quick responses that aren’t automated and ingenuine

Wanted to like but unfortunately too many discrepancies in sizing, so a bit difficult to buy from. I ordered a medium, after having tried both the small and medium cotton bikini off amazon first and finding that small was too small. i am a 39. 5 around the hip and 31 around the waist under the belly button, measured per sizing chart. i even land as a medium on the sizing chart and the underwear i purchased was cotton and fits "true to size. " yet the underwear i received was sagggyyy and giving me diaper butt and cameltoe. like, im on my period, not competing for saggiest groin. anyways, reached out to customer service by email and seemed to receive automated response abt how that sucks, just return it and pay $7 shipping. then i got ghosted. only good thing was the packaged shipped in 10 days so not horrible.

Weird use of AI that was not disclosed. I reached out for help because they didn’t send an item and I had to go back forth for a very long time with an AI agent that was trying to act like a human. It gave me the wrong information that seemed designed to keep me from getting my missing item and just give up. It asked for things that didn’t make sense, including sending pictures of the items I had already received - and had already been used which was gross. The actual items are pretty good and comfortable for period underwear. I would not repurchase any of the products besides the heavy flow ones because of leaks

The service was great! My cup was damaged and they gave me a gift card to get a new one.

Saalt’s customer service was honestly great. They replied really fast, were super kind, and solved my issue by sending me a product free of charge. I felt listened to and taken care of, so I’d happily order from them again.

I am a repeat customer. I previously purchased multiple discs for myself from Saalt and they have been a lifesaver for me. They have really changed my quality of life. I really wish I had them decades ago. I decided to get my daughter the teen period box. Unfortunately my order arrived completely open and I promptly reached out to salt. (I totally understand they cannot guarantee what the mail carriers will do, but I was so disappointed. ) Saalt customer service sent me a replacement pair of panties (to replace the one that was open upon arrival) without hesitation due to me being concerned about my daughter using the opened panties. My daughter has also already learned how to use the cup in one cycle and couldn't be happier. My daughter has thanked me many times for investing in her menstrual cycle with this company. We will definitely be purchasing more products from Saalt in the future!

Not only does Saalt have an amazing product, but it also has all-star employees. If you ever wonder whether good people still exist, they do. My cat somehow managed to knock my wedding ring into a return box, and I unknowingly shipped it across the country. 🤦🏼‍♀️ When the team found it, they reached out, carefully packaged it, and mailed it back to me. . . completely free of charge. They wouldn't even let me send them a reward. I already loved their products, but this level of honesty and kindness is something I'll never forget. They've earned a customer for life. Thank you for saving my marriage from my cat's shipping department. 😂💍

I have been using Saalt products for years, and I have recommended them to anyone I know with a period many times. However, some ongoing issues with the website and customer service response have completely discouraged me from making future purchases or recommendations. When trying to buy multiple pairs of the same product, the sale price listed for the specific size, color, and absorbency I was looking at was shown clearly and multiple times on the product listing page, but the sale price did not carry over to the shopping cart when attempting to purchase the items. I tried reloading the website, using a different browser, clearing my cart and adding the same items again, but every time I encountered the same issue. I immediately submitted a support request through the website's Contact Us form, hoping to get the issue resolved before the sale ended, but never received a response. After several weeks of waiting for a response, I submitted another request through the Contact Us form as well as sending an email directly to the customer service email address, hoping I might still be able to complete my purchase with the sale price. I did receive a response to my email weeks later, but it completely dismissed my concerns and offered no actual solution. Despite trying multiple times to fix the problem, seeking assistance immediately after encountering the issue, and having multiple screenshots clearly showing the price discrepancy for the specific product, size, and color I was attempting to buy, no resolution was provided. The response entirely dismissed my concerns, stating that the item was back to full price by that time and recommended "keeping an eye out for our sale collection. " This was incredibly frustrating, as I decided to make my purchase at that time specifically because I had been watching the sale prices. I was unable to complete my order because of issues with their website, and the lack of support from customer service meant the sale was over by ...

I have been using Saalt products for years, and I have recommended them to anyone I know with a period many times. However, some ongoing issues with the website and customer service response have completely discouraged me from making future purchases or recommendations. When trying to buy multiple pairs of the same product, the sale price listed for the specific size, color, and absorbency I was looking at was shown clearly and multiple times on the product listing page, but the sale price did not carry over to the shopping cart when attempting to purchase the items. I tried reloading the website, using a different browser, clearing my cart and adding the same items again, but every time I encountered the same issue. I immediately submitted a support request through the website's Contact Us form, hoping to get the issue resolved before the sale ended, but never received a response. After several weeks of waiting for a response, I submitted another request through the Contact Us form as well as sending an email directly to the customer service email address, hoping I might still be able to complete my purchase with the sale price. I did receive a response to my email weeks later, but it completely dismissed my concerns and offered no actual solution. Despite trying multiple times to fix the problem, seeking assistance immediately after encountering the issue, and having multiple screenshots clearly showing the price discrepancy for the specific product, size, and color I was attempting to buy, no resolution was provided. The response entirely dismissed my concerns, stating that the item was back to full price by that time and recommended "keeping an eye out for our sale collection. " This was incredibly frustrating, as I decided to make my purchase at that time specifically because I had been watching the sale prices. I was unable to complete my order because of issues with their website, and the lack of support from customer service meant the sale was over by ...

Thank you very much for sending me the large size. They have arrived and are just perfect! I really appreciate you following up on this concern. I also appreciate hearing back from you personally. Some things are fine for AI to deal with, and often expediate matters. It was nice to have a person step in, and assist in a matter that AI could not. I will definately recommend your sight to others.

To start, let me just say that the customer service is WONDERFUL, and my review is strictly on the product. For context, I'd purchased a pair of the briefs a few years ago at Target, so I'm perhaps unfairly comparing the current product to the first pair I bought (and LOVE). Leakproof cotton brief, super absorbency level, review: ultimately, I think this version of the product was a downgrade from the earlier version I purchased a few years ago. Construction: the front gusset is shorter and no longer curved, and the fabric isn't as soft either. It also seems much thinner all around. I'm honestly really curious why the gusset design was changed because it was *perfect* before. Performance: While I know everyone has a different experience, for me, I experienced major leaks in about 5 hours from all directions (for Super level). Washed before wearing in detergent only and air dried. With what I experienced, I think this would be a good combined with reusable fabric pads, but I'd never dare go outside my house with these. Sleep Shorts All of the above, but Performance was slightly better. Just experienced leak through on the gusset seam, which was still disappointing for what was supposed to be able to be slept in with no worries, but I get it. Final thoughts: if Saalt starts making the briefs again like they were made a few years ago, it's pretty much a perfect product that I have 0 complaints about! The way they are now though, it's definitely a combo product for me.

I am SO impressed - with the fit, customer service, pricing, whole experience getting my first Saalt period panties! I've been using alternative period ware since my late 20's (a long time ago!) and these are hands down the most comfortable, well-made period panties yet. Even though I'm now perimenopausal and someday soon will not get my period at all, I still bought myself an entire set - for the days when I do bleed and because the support gives me extra comfort for those minor incontinence days. Thank you, Saalt! I'll be recommending these to all my women.

I put in an order almost 2 months ago and still have not received my order. I was sent the wrong sizes, had to return them, and it sat in processing for a month! Still have not received my original order.

I had ordered a cup from Saalt in the past and was satisfied with the quality, but recently decided to switch to discs. When I ordered the first time, the package got lost. When I emailed the team at Saalt they immediately refunded me and re-sent my order free of charge. I received the new order and as always very happy with the quality of their products. 10/10 service, more companies should be like this!

I am very disappointed in lack of communication. I have reach out multiple times and STILL waiting for a “real person” to respond.

Waiting a month for my item to ship and it still hadn't so I cancelled my order through Saalt and ordered through Amazon instead.

Order placed two weeks ago, hasn't shipped yet. Customer service keeps telling me they are working on it. Unacceptable, no problem taking my money, but can't get produce my package. A $10 gift card for a future purchase is their remedy. I will never shop here again. I can't even get the first thing I ordered, why would I trust you a 2nd time?